Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer relationships and enhance service delivery in a dynamic environment.
- Company: A top recruitment agency in Yeovil with a focus on exceptional service.
- Benefits: Competitive hourly rate of £24-30, hybrid work model, and career growth opportunities.
- Why this job: Make a real difference in customer support while collaborating with diverse teams.
- Qualifications: Degree in Business Administration or related fields and strong decision-making skills.
The predicted salary is between 24 - 30 £ per hour.
A leading recruitment agency in Yeovil is seeking a Senior Customer Support Management Professional to lead customer relationship management and enhance service delivery. You will manage escalations and support engagement with cross-functional teams.
Candidates should have a degree in Business Administration or related fields, strong decision-making skills, and a passion for exceptional customer service.
A competitive hourly rate of £24-30 based on experience is offered in this hybrid role.
Senior Customer Support & Programs Lead (Hybrid) in London employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support & Programs Lead (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Customer Support role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and management. We recommend using the STAR method to structure your answers, showcasing your decision-making skills and passion for exceptional service.
✨Tip Number 3
Don’t forget to research the company! Understanding their values and customer service approach will help you tailor your responses and show that you’re genuinely interested in enhancing their service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Senior Customer Support & Programs Lead (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Senior Customer Support & Programs Lead role. Highlight your customer service achievements and any relevant management experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how your background in Business Administration makes you a perfect fit for this position.
Showcase Your Decision-Making Skills: In your application, give examples of how you've made tough decisions in previous roles. We want to see how you handle escalations and engage with teams, so don’t hold back on those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Service Fundamentals
Brush up on the key principles of customer service and relationship management. Be ready to discuss how you've handled escalations in the past and what strategies you used to enhance service delivery.
✨Showcase Your Decision-Making Skills
Prepare examples that highlight your strong decision-making abilities. Think of situations where you had to make tough calls and how those decisions positively impacted customer satisfaction or team dynamics.
✨Familiarise Yourself with Cross-Functional Collaboration
Since this role involves working with various teams, be prepared to talk about your experience in cross-functional collaboration. Share specific instances where you successfully engaged with other departments to resolve issues or improve processes.
✨Express Your Passion for Customer Service
Let your enthusiasm for exceptional customer service shine through. Share stories that demonstrate your commitment to going above and beyond for customers, and how that aligns with the values of the recruitment agency.
