Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer relationships and ensure top-notch service delivery.
- Company: Join Honeywell, a leader in innovation and technology.
- Benefits: Competitive pay, hybrid work model, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Degree in relevant field and strong communication skills required.
- Other info: Opportunity for growth in a dynamic aerospace environment.
The predicted salary is between 24 - 30 £ per hour.
Acorn by Synergie is working in partnership with Honeywell in Yeovil, Somerset and offers a full‐time role starting as soon as possible.
Location: Yeovil (Hybrid: typically 3 days on‐site, 2 remote; more on site during onboarding)
Key Duties:
- Lead day‐to‐day customer relationship management, ensuring exceptional service delivery and satisfaction.
- Act as primary point of contact for escalations, supporting recovery plans, communication flow, and expectation management.
- Build strong working relationships with key customer partners, including Ontic, and strengthen trust across the programme.
- Drive internal supply chain engagement to support customer commitments, programme milestones, and on‐time delivery targets.
- Liaise proactively with Honeywell Yeovil teams and cross‐functional stakeholders to ensure alignment on priorities and risk mitigation.
- Support sourcing/procurement‐related coordination as required.
- Identify gaps in current customer support processes and recommend or implement improvements.
- Contribute to operational excellence initiatives across customer support, supply chain, and programme functions.
- Operate with minimal supervision in a semi‐autonomous environment, taking ownership of outcomes and driving actions to closure.
- Support transformation project reporting, tracking, and governance activity.
- Provide timely and accurate updates to the Senior Project Manager and leadership teams.
Requirements:
- Degree in Business Administration, Supply Chain, Engineering, or a related field.
- Aerospace or industrial sector experience (preferred but not required).
- Background or exposure to procurement, supply chain, or sourcing (highly desirable).
- Strong decision making and problem‐solving skills.
- High emotional intelligence and strong communication skills.
- Passion for exceptional customer service and continuous improvement.
What We Offer:
- Pay £24-30 per hour depending on experience.
- Monday to Thursday 9:00‐16:00, Friday 9:00‐16:00 (37‐hour week).
Interested? Apply now to join as a Grinder in Yeovil, Somerset, or call Stacie at Acorn by Synergie for more information.
Senior Customer Support Management Professional in London employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Support Management Professional in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the aerospace or industrial sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer support and supply chain management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your emotional intelligence during interviews. Share examples of how you've handled difficult customer situations or improved processes. This will highlight your problem-solving skills and passion for exceptional service.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Senior Customer Support Management Professional in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer support and supply chain management. We want to see how your skills align with the key duties mentioned in the job description.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate strong decision-making and problem-solving abilities, especially in a customer-focused environment.
Highlight Your Communication Skills: Since this role involves liaising with various stakeholders, make sure to emphasise your communication skills. Share instances where you've successfully managed relationships or resolved escalations to show us you're the right fit.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Support Fundamentals
Brush up on the key principles of customer support management. Be ready to discuss how you’ve handled escalations and built strong relationships with customers in the past. This will show your understanding of the role and your commitment to exceptional service.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've identified gaps in processes and implemented improvements. Think about specific situations where your decision-making made a difference, especially in a supply chain or procurement context. This will highlight your proactive approach.
✨Showcase Your Communication Style
Since strong communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider how you would explain complex issues to different stakeholders, ensuring alignment and managing expectations effectively.
✨Research Honeywell and Their Values
Familiarise yourself with Honeywell’s mission and values, particularly in relation to customer service and operational excellence. Being able to align your personal values with theirs during the interview can set you apart as a candidate who truly fits their culture.
