German Speaking Customer Service

German Speaking Customer Service Advisor

Crewe | £28,000-£29,000 per annum (DOE) | Office-Based | Monday to Friday | Full Time

Introduction

Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe. This is an exciting opportunity to join a company known for its fantastic team culture, supportive management, and excellent employee benefits. If you enjoy helping people, take pride in delivering great service, and thrive in a positive environment, this role could be perfect for you. Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous.

Key Responsibilities

• Respond to inbound calls and emails from customers in German and English.
• Provide accurate information and resolve product or account queries.
• Log customer details and maintain up-to-date CRM records.
• Follow up on outstanding queries to ensure timely resolution.
• Work collaboratively with other departments to enhance service and processes.

Skills and Experience

• Fluent in German and English (written and spoken).
• Previous customer service or administrative experience preferred.
• Confident user of Microsoft Excel and Office applications.
• Strong communication and problem‑solving skills.
• Friendly, professional, and reliable approach.

Benefits

• Regular team socials and fully funded events.
• Monthly incentives with vouchers, prizes, and extra holidays.
• Quarterly awards, summer and Christmas parties.
• Birthday leave – enjoy your special day off!
• Free onsite parking.
• Excellent opportunities for career development and progression.

Interested?

If you’re fluent in German and English and want to join a genuinely friendly, people‑focused company, apply now or contact your local Acorn by Synergie branch for more details.