German Speaking Customer Service

German Speaking Customer Service Advisor

Are you the right candidate for this opportunity Make sure to read the full description below.

Crewe | £28,000-£29,000 per annum (DOE) | Office-Based | Monday to Friday | Full Time

Introduction

Acorn by Synergie is proudly recruiting for a German Speaking Customer Service Advisor on behalf of a well-established and rapidly growing business in Crewe.

This is an exciting opportunity to join a company known for its fantastic team culture, supportive management, and excellent employee benefits. If you enjoy helping people, take pride in delivering great service, and thrive in a positive environment, this role could be perfect for you.

Full training is provided, but previous office-based customer service experience and good Excel skills would be highly advantageous.

Key Responsibilities:

Respond to inbound calls and emails from customers in German and English.

Provide accurate information and resolve product or account queries.

Log customer details and maintain up-to-date CRM records.

Follow up on outstanding queries to ensure timely resolution.

Work collaboratively with other departments to enhance service and processes.

Skills and Experience:

Fluent in German and English (written and spoken).

Previous customer service or administrative experience preferred.

Confident user of Microsoft Excel and Office applications.

Strong communication and problem-solving skills.

Friendly, professional, and reliable approach.

Benefits:

Regular team socials and fully funded events.

Monthly incentives with vouchers, prizes, and extra holidays.

Quarterly awards, summer and Christmas parties.

Birthday leave – enjoy your special day off!

Free onsite parking.

Excellent opportunities for career development and progression.

Interested?

If you\’re fluent in German and English and want to join a genuinely friendly, people-focused company, apply now or contact your local Acorn by Synergie branch for more details.

Acorn by Synergie acts as an employment agency for permanent recruitment