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For Companies At a Glance
- Tasks: Deliver top-notch customer service and build strong relationships in the insurance sector.
- Company: Established insurance business with a supportive team culture.
- Benefits: Competitive salary, hybrid work, private medical insurance, and funded professional development.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction and retention.
- Qualifications: Previous insurance experience preferred; strong communication and rapport-building skills required.
- Other info: Enjoy a great work-life balance with opportunities for career growth and social events.
The predicted salary is between 25000 - 30000 £ per year.
Acorn by Synergie is recruiting on behalf of a well-established insurance business near Tiverton for a Customer Account Manager to join their longstanding and supportive team. This is an excellent opportunity for someone passionate about financial services and delivering an outstanding customer journey, with clear progression and funded professional development.
Key Duties
- Provide a high-quality service to customers via telephone and email.
- Build strong relationships to maximise customer retention and satisfaction.
- Identify and maximise business development opportunities.
- Support company performance against strategic goals and objectives.
- Assist leadership with new projects and process improvements.
Requirements
- Previous insurance experience (CII preferred but not essential).
- Confident decision-making ability.
- Adaptable and willing to take on new challenges.
- Ambitious and motivated to study towards professional qualifications.
- Excellent written and verbal communication skills.
- Strong rapport-building and customer service skills.
What We Offer
- Salary of £25,000-£30,000 depending on skills and experience.
- 35-hour working week supporting a strong work-life balance.
- Hybrid working (2 days per week from home once training is completed).
- Private medical insurance and income protection cover.
- 24 days' holiday rising to 28 days with service, plus bank holidays.
- Option to buy up to 5 additional days' holiday (after qualifying period).
- Funded professional qualifications and development opportunities.
- Up to 25% discount on selected products and access to exclusive discounts.
- Company social events supporting wellbeing and team culture.
Interested? To apply or find out more, please contact the Acorn by Synergie team today. Closing date: 05/02/2026.
Customer Account Manager - Insurance in Exeter employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - Insurance in Exeter
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer account management roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer service shine through. Remember, they’re looking for someone who fits into their team culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Account Manager - Insurance in Exeter
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your relevant experience in insurance and customer service, showing us why you're the perfect fit for our team.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use a friendly tone that reflects your personality while maintaining professionalism – we want to see your unique voice!
Demonstrate Your Passion: Let us know why you’re excited about working in financial services and how you can contribute to delivering an outstanding customer journey. Share any relevant experiences or projects that showcase your enthusiasm and ambition.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Insurance Basics
Brush up on your insurance knowledge before the interview. Understand key terms and concepts relevant to the role of a Customer Account Manager. This will not only show your passion for the industry but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you built relationships and resolved issues, as this is crucial for maximising customer retention and satisfaction in the role.
✨Demonstrate Adaptability
Be ready to discuss times when you've adapted to new challenges or changes in your work environment. The company values adaptability, so sharing specific examples will illustrate that you're the right fit for their dynamic team.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's goals, team culture, and professional development opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
