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For Companies At a Glance
- Tasks: Deliver excellent customer service and keep the warehouse organised and efficient.
- Company: Join a small, dynamic UK-based e-commerce business.
- Benefits: Weekly pay, 28 days' holiday, and flexible working hours.
- Why this job: Make a direct impact in a varied role with growth opportunities.
- Qualifications: Customer service and warehouse experience preferred; tech-savvy and reliable.
- Other info: Be part of an agile team where your contributions truly matter.
Overview
Customer Service & Warehouse Operative
SN14 0ZE | £14 per hour | Flexible 8am-6pm | Monday – Friday | Full-Time
Acorn by Synergie is recruiting for a Customer Service & Warehouse Operative to join a small, well-established UK-based e-commerce business.
This role is ideal for a flexible, proactive individual who is passionate about delivering excellent customer experiences while helping to keep the warehouse efficient and well-organised.
Responsibilities
- Customer Service Responsibilities: Respond promptly and professionally to customer queries via email and live chat. Provide clear, friendly, and solution-focused support for order tracking, returns, and product information. Identify recurring customer issues and suggest improvements to streamline service. Work collaboratively with the team to continually improve the customer experience.
- Warehouse Responsibilities: Accurately pick, pack, and prepare orders for timely shipping. Operate material handling equipment safely and efficiently. Load and unload deliveries, ensuring products are handled with care. Use a warehouse management system (e.g., Veeqo) to track stock and manage inventory levels. Maintain an organised and tidy warehouse environment. Conduct regular stock checks and report discrepancies. Follow safety protocols to ensure a safe working environment at all times.
Requirements
- Excellent written English, including grammar, tone, and clarity.
- Previous e-commerce customer support experience (Shopify experience is a plus).
- Prior warehouse experience with knowledge of order fulfilment processes.
- Tech-savvy and comfortable learning new systems and tools.
- Highly reliable and punctual.
- Positive, calm attitude under pressure.
- Strong attention to detail and ability to work independently.
- Comfortable with physical tasks such as lifting, moving, and stocking goods.
- Mechanical or construction knowledge is a bonus.
- Flexibility to work within UK hours (8am-6pm) and overlap with core team schedule.
What We Offer
- Weekly pay and salary extras.
- 28 days\’ holiday.
- Be part of a small, agile team where your work makes a direct impact.
- Enjoy a varied role blending customer interaction with hands-on operational tasks.
- Flexible working arrangements.
- Opportunity to gain experience across multiple areas of an e-commerce business.
- Room for growth as the company expands.
Interested?
Apply now to join a dynamic e-commerce team where every contribution counts.
Acorn by Synergie acts as an employment business for the supply of temporary workers
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Customer Service Warehouse Operative employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Warehouse Operative
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on how your skills match the role of Customer Service & Warehouse Operative, especially your ability to handle customer queries and manage warehouse tasks.
✨Tip Number 3
Show off your personality! Employers love candidates who can bring a positive attitude to the team. Be friendly and approachable during your interview, and don’t forget to highlight your proactive approach to problem-solving.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Warehouse Operative
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and provided solutions in the past, so share specific examples that showcase your friendly and professional approach.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate good grammar and a friendly tone, so make sure your written English shines through!
Tailor Your Application: Take a moment to read through the job description and align your skills with what we're looking for. If you have experience with e-commerce or warehouse operations, let us know how that fits into the role. Personalising your application shows us you're genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Acorn by Synergie
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with both the customer service and warehouse responsibilities. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure and your proactive approach to improving customer experiences. This is key for a role focused on delivering excellent service.
✨Demonstrate Your Tech Savviness
Since the role involves using a warehouse management system, be ready to discuss any relevant tech experience you have. If you've used systems like Shopify or Veeqo, mention them! If not, express your eagerness to learn new tools quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in this role, or what challenges the company is currently facing. This shows your interest and helps you gauge if the company is the right fit for you.
