At a Glance
- Tasks: Help customers by resolving their queries and providing solutions with empathy.
- Company: Join Acorn by Synergie, a supportive and inclusive workplace in Crewe.
- Benefits: Enjoy free gym access, onsite parking, and a rewards scheme.
- Other info: Flexible shifts with opportunities for career growth in a dynamic team.
- Why this job: Develop your customer service skills while making a real difference for customers.
- Qualifications: Experience in customer service or similar roles is essential.
The predicted salary is between 18900 - 23100 £ per year.
Customer Service Advisor | Customer Service Representative | Customer Support Advisor | Contact Centre Advisor
- Crewe, Cheshire | Full-Time | 40 Hours per Week | 7-Day Rota | Variable Shifts
- Introduction
Acorn by Synergie is recruiting for Customer Service Advisors to join a growing team in Crewe, Cheshire.
This is an excellent opportunity for someone with experience in customer service, contact centres, retail, hospitality or another service-focused environment who enjoys helping people and finding solutions.
What We Offer
- Full-time position, 40 hours per week.
- 7-day rota with variable start and finish times.
- Free onsite parking.
- Free access to onsite gym facilities.
- Access to the Acorn by Synergie Worker Wellbeing Programme.
- Acorn by Synergie rewards, discounts and offers scheme.
- Supportive, friendly and inclusive working environment.
- Opportunity to develop your customer service skills within a growing team.
- Key Duties
- Handle inbound customer enquiries professionally and with empathy.
- Listen to customers, understand their needs and identify appropriate solutions.
- Take ownership of customer issues and work towards the best possible outcome.
- Provide clear and accurate information using a range of internal systems.
- Resolve queries efficiently while maintaining high customer service standards.
- Work closely with specialist teams when additional support is required.
- Maintain accurate and up-to-date customer records.
- Handle customer information responsibly and maintain high standards of data security.
- Contribute positively to a team environment focused on collaboration and customer satisfaction.
Requirements
- Previous experience in customer service, contact centre, retail, hospitality or another service-based role.
- Excellent verbal communication and active listening skills.
- Positive, professional and customer-focused approach.
- Confident using computers and able to learn new systems quickly.
- Ability to remain calm, organised and professional in a busy environment.
- Strong problem-solving skills and willingness to take ownership of customer queries.
- Ability to work effectively as part of a team.
- Flexible approach to working hours and shift patterns.
- Working Hours
The role involves working 40 hours per week across a 7-day rota, with variable start and finish times within the following core opening hours:
Monday-Friday: 8am-8pm
Saturday: 9am-6pm
Sunday: 10am-5pm
You will be required to work one weekend day for two out of every three weekends, with the third weekend fully off.
This role could suit candidates searching for Customer Service Advisor jobs in Crewe, Customer Service jobs in Cheshire, Contact Centre jobs in Crewe, Customer Support jobs in Crewe and Customer Service Representative jobs in Cheshire.
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Customer Service Advisor employer: Acorn by Synergie
Acorn by Synergie is an excellent employer, offering a stable Monday to Friday role with no weekend working, making it ideal for those seeking work-life balance. Employees benefit from a comprehensive package including generous holiday allowance, private medical insurance, and ongoing wellbeing support, all within a supportive and safety-focused work culture that encourages professional growth and teamwork in the vibrant industrial setting of Newton Abbot.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acorn by Synergie. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acorn by Synergie before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acorn by Synergie:Your cover letter is your chance to shine! Tell us why you want to work at Acorn by Synergie specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acorn by Synergie!
How to prepare for a job interview at Acorn by Synergie
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
