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For Companies At a Glance
- Tasks: Engage with customers, provide excellent service, and identify sales opportunities.
- Company: Forward-thinking financial services organisation in Ipswich.
- Benefits: Competitive salary, career progression, healthcare plan, and generous holiday allowance.
- Why this job: Kickstart your career in finance with full training and a recognised qualification.
- Qualifications: Customer service experience is a plus, but enthusiasm and ambition are key.
- Other info: Join a supportive team with great growth opportunities and flexible benefits.
The predicted salary is between 24000 - 32000 £ per year.
Customer Account Manager role based in Ipswich. Salary: 28,000 per annum + career progression. Hours: Monday - Friday + alternate Saturday mornings. Permanent position.
Acorn by Synergie is recruiting a Customer Account Manager for a forward-thinking financial services organisation. The role focuses on putting the customer first while supporting cross-selling and upselling opportunities. This is an excellent opportunity for someone looking to build a long-term career in financial services, with full training and the chance to gain a nationally recognised CII qualification.
Hours & Salary
- Monday - Friday, 08:30am - 5pm
- Every other Saturday, 9am - 12pm
- Salary: 28,000 per annum initially, with increases as CII qualifications are achieved
Key Responsibilities
- Engage with customers to provide excellent service and advice
- Build strong, long-lasting customer relationships
- Identify cross-selling and upselling opportunities while prioritising the customer journey
- Work towards gaining a company-funded CII professional qualification
- Participate in workshops, coaching, and on-the-job training
About You
- Enjoy interacting with people and building relationships
- Strong problem-solving skills
- Experience in customer service, administration, or hospitality is desirable but not essential
- Ambitious, motivated, and eager to progress within the company
- Willing to learn and develop through industry qualifications and internal programmes
Benefits
- 22 days holiday, increasing to 27 days with service (plus bank holidays)
- Access to a company-paid healthcare cash plan
- Company-funded CII qualification
- Cycle to work scheme and gym membership discounts
- Flexible benefits including critical illness cover, private medical insurance, and income protection
- Access to high street retailer discounts via reward and recognition platform
- Employee Assistance Programme (EAP)
- Employee discounts on a range of insurance products
If you're ambitious, customer-focused, and ready to start your career in financial services, apply today to join this supportive and growing team.
Customer Account Manager employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Customer Account Manager role. Highlight your customer service experience and how you can build strong relationships.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to kickstart your career in financial services.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can put the customer first!
Show Your Ambition: In your application, let us know about your career goals and how you're eager to progress within the company. Mention your willingness to learn and gain qualifications like the CII – we love seeing motivated candidates!
Be Personable: Since this role is all about building relationships, make sure your personality shines through in your written application. Use a friendly tone and share examples of how you've successfully interacted with customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our supportive team in Ipswich!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled customer interactions in the past, even if it's from a different field like hospitality or administration. This will show that you understand the importance of putting the customer first.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about specific situations where you identified a problem and came up with a solution. This is crucial for a Customer Account Manager, as you'll need to demonstrate your ability to think on your feet.
✨Research the Company and Its Values
Take some time to learn about the financial services organisation you're interviewing with. Understand their mission, values, and any recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process for the CII qualification or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
