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For Companies At a Glance
- Tasks: Welcome visitors and provide top-notch customer service in a beautiful forest setting.
- Company: Join Forestry England and be part of a passionate team dedicated to outdoor experiences.
- Benefits: Earn £12.73 an hour, enjoy flexible hours, and receive full training including first aid.
- Why this job: Create unforgettable experiences for visitors while working in nature and meeting new people.
- Qualifications: Customer service experience and a willingness to learn about health and safety.
- Other info: Unique role with opportunities for community engagement and personal growth.
The predicted salary is between 12 - 16 £ per hour.
Love the outdoors and meeting new people? This is a fantastic opportunity to work at the heart of the forest, helping to create unforgettable experiences for every visitor. As a Visitor Services Assistant, you will be the friendly face welcoming guests, providing helpful information, and ensuring facilities remain clean, safe, and accessible. You'll also play a key role in promoting Forestry England's work, including events, memberships, and volunteering opportunities.
Key Duties
- Welcoming visitors and providing friendly, inclusive customer service.
- Operating the visitor welcome area, handling cash and card payments.
- Promoting Forestry England memberships and upcoming activities.
- Responding to visitor enquiries with enthusiasm and accurate information.
- Helping maintain clean, safe, and welcoming facilities.
- Completing basic risk assessments and following health and safety procedures.
- Training in first aid and assisting visitors when required.
- Carrying out any other reasonable duties as requested by your line manager.
Requirements
- Proven experience delivering excellent customer service, face-to-face and digitally.
- Ability to work effectively as part of a team.
- Understanding of health and safety principles, or willingness to learn.
- Confidence using IT systems, including Microsoft Office.
- Willingness to work in both indoor and outdoor environments.
Desirable Experience
- Experience using electronic admissions or retail till systems.
- Previous cash handling experience.
What We Offer
- A unique working environment in the heart of the forest.
- A customer-focused role with variety and responsibility.
- Opportunities to support community engagement, events, and volunteering.
- Full training provided, including first aid.
Interested? Apply now to join a welcoming team and help deliver outstanding visitor experiences in a truly unique outdoor setting.
Locations
Visitor Services Assistant in Cheshire, Northwich employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant in Cheshire, Northwich
✨Tip Number 1
Get to know the place! Before your interview, take a stroll through the forest and familiarise yourself with the visitor services. This will not only help you feel more confident but also give you some great talking points when discussing how you can enhance visitor experiences.
✨Tip Number 2
Show off your people skills! When you meet the team, be sure to highlight your experience in customer service. Share specific examples of how you've gone above and beyond for visitors or customers in the past – it’ll show that you’re the friendly face they need!
✨Tip Number 3
Be prepared to chat about health and safety! Brush up on basic principles and be ready to discuss how you would handle various situations. This shows you’re not just a people person but also someone who takes safety seriously.
✨Tip Number 4
Don’t forget to ask questions! When you get the chance, ask about upcoming events or community engagement opportunities. This shows your enthusiasm for the role and that you’re keen to contribute to the team’s success. And remember, apply through our website for the best chance!
We think you need these skills to ace Visitor Services Assistant in Cheshire, Northwich
Some tips for your application 🫡
Show Your Passion for the Outdoors: When writing your application, let us know how much you love the outdoors and meeting new people. Share any experiences that highlight your enthusiasm for nature and customer service – it’ll make you stand out!
Highlight Your Customer Service Skills: We’re looking for someone who can deliver excellent customer service. Make sure to include examples from your past roles where you’ve gone above and beyond to help customers, whether face-to-face or online.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself while keeping it professional!
Apply Through Our Website: Make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Stuff
Before the interview, make sure you research Forestry England and their mission. Understand what they do and how your role as a Visitor Services Assistant fits into their goals. This will show your enthusiasm and help you answer questions more confidently.
✨Show Off Your People Skills
Since this role is all about customer service, be ready to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a visitor or customer. This will highlight your ability to create memorable experiences.
✨Be Prepared for Practical Questions
Expect questions about health and safety procedures, especially since you'll be working in an outdoor environment. Brush up on basic risk assessments and be ready to discuss how you would handle various scenarios to ensure visitor safety.
✨Dress for the Occasion
Even though it’s a casual outdoor job, make sure you dress smartly for the interview. Opt for comfortable yet professional attire that reflects your personality while still being appropriate for a visitor-facing role. First impressions matter!
