At a Glance
- Tasks: Manage customer enquiries and build strong relationships to support business growth.
- Company: Join a growing organisation in Cardiff with a focus on exceptional customer service.
- Benefits: £28,000 salary, hybrid working, pension scheme, and private medical insurance.
- Other info: Fast-paced environment with opportunities for career development.
- Why this job: Make a real impact in account management while developing your career.
- Qualifications: Customer service skills and strong attention to detail are essential.
The predicted salary is between 28000 - 28000 £ per year.
Acorn by Synergie is recruiting on behalf of its client for an Account Manager to join their growing team based in Cardiff. This is an excellent opportunity for a customer-focused professional who enjoys building strong relationships, delivering exceptional service, and supporting business growth and client retention. The Account Services team works closely with all areas of the business, taking both a proactive and reactive approach to supporting customers and ensuring a high-quality customer experience.
Key Duties
- Effectively manage all inbound customer and prospective client enquiries.
- Liaise with relevant internal departments to resolve customer issues and queries.
- Accurately record and maintain customer information and interactions.
- Handle customer enquiries and complaints in a professional and thorough manner, escalating complex matters where appropriate.
- Develop a strong understanding of company products and services to effectively support customers.
- Support customers with the adoption and implementation of products and services.
- Assist with customer onboarding and offboarding processes.
- Ensure compliance with all relevant regulatory requirements.
- Adhere to company policies, procedures, and best practices.
- Contribute to business growth, customer retention, and overall service excellence.
Requirements
- Previous pharmacy knowledge and experience (preferred).
- Excellent customer service skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and use initiative.
- Strong organisational skills with the ability to manage multiple tasks simultaneously.
- Ability to work effectively under pressure in a fast-paced environment.
- A proactive and solutions-focused approach.
What We Offer
- £28,000 per annum.
- Hybrid working.
- Company pension scheme.
- Private medical insurance.
- On-site parking.
Interested? Apply now to join a growing organisation where you can make a real impact and further develop your career in account management and customer services.
Locations
Account Manager in Cardiff, Wales employer: Acorn by Synergie
Acorn by Synergie is an exceptional employer that values its employees and fosters a supportive work culture in Cardiff. With a focus on hybrid working, competitive salary, and comprehensive benefits including private medical insurance and a pension scheme, employees are encouraged to grow and thrive in their careers. Join a dynamic team where your contributions directly impact customer satisfaction and business success, all while enjoying a balanced work-life environment.
