Service Manager Belfast, Northern Ireland | Full-Time | Permanent Introduction At Scientific Safety Alliance (SSA), we're on a mission to revolutionize how scientists experience regulation-mandated services. We provide testing, inspection, and calibration services - and supply air filters and equipment parts - to pharmaceutical, medical device, and research organizations across the U.S. and the U.K. We're growing fast. With 24 acquisitions in less than 3 years, a customer base of 13,500+, and a spot on Inc. Magazine's 2024 and 2025 Fastest-Growing Private Companies, SSA is scaling quickly - and looking for bold, driven talent to grow with us. The Service Manager (SM) is a Calibration Engineer, while also taking ownership of the branch. The SM supports daily operations, customer relations and reporting. This role is highly execution-focused and requires strong attention to detail, organisation, and responsiveness. The SM works closely with customers, engineers, and internal teams to ensure certificates are correct and on-time and costing is accurate. This role is critical to delivering an exceptional branch performance and delighting our customers. Key Duties * Conduct calibration engineering activities. * Support with customer requests, taking the lead on technical inquiries. * Respond to customers quickly and professionally. * Generate risk assessments. * Visit sites to generate new business. * Act as first contact for new calibration sales, develop calibration schedule and provide quote. * Generate quotes for hardware sales and source equipment. * Resolve certificate quality issues, predominantly mis-type certificates. * Own branch KPIs, taking action when metrics are off track. * Maintain QMS, writing calibration SOPs. * Maintain test equipment register. * Organise and send equipment for calibration, managing logistics until returned. * Check and upload received calibration certificates to system folder and update calibration schedule. * Check all calibration solutions and order when needed. * Ensure audit readiness and host auditors. Requirements * Strong attention to detail and organisation. * Ability to manage multiple tasks and priorities. * Clear and professional communication skills. * Strong sense of ownership and follow-through. * Ability to work in a fast-paced, execution-focused environment. * Trained calibration engineer. * Proficiency in Microsoft Excel and Office tools. * Comfortable learning new systems. * Experience in calibration engineering and/or operations. What We Offer * Opportunity to join a rapidly growing organisation. * Ownership of branch operations and performance. * Fast-paced, detail-oriented environment. * High standards for responsiveness, accuracy, and accountability. * Team-oriented environment with close collaboration across functions. * Opportunity to work with customers across pharmaceutical, medical device, and research sectors. Interested? Apply now to join Scientific Safety Alliance (SSA) and play a key role in delivering exceptional service, operational performance, and customer satisfaction. Acorn by Synergie acts as an employment agency for permanent recruitment
