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- Tasks: Support customers with orders and queries, providing accurate information and solutions.
- Company: Join a leading optical health company in Belfast with a focus on customer care.
- Benefits: Enjoy a competitive salary, healthcare plan, and generous annual leave.
- Other info: Hybrid working model after probation with opportunities for growth.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Customer care experience and strong communication skills are essential.
The predicted salary is between 24800 - 24800 £ per year.
Customer Care Advisor – Optical Health and Wellbeing
Salary: £24,800 plus quarterly bonus. 37.5 hours per week. Monday to Friday. Permanent. After probation, working two days from home and three days office based.
Introduction
Acorn by Synergie is recruiting for a Customer Care Advisor to act as the first point of contact for customers, providing solutions, support, and accurate information via a telephone contact centre service.
Responsibilities
- Provide support and accurate information on orders, queries, stock, deliveries, pricing, and promotions.
- Act as a professional first point of contact, handling interactions efficiently.
- Deliver call-backs within agreed timelines and log calls accurately.
- Expedite urgent orders where required.
- Process orders, POS, and credits on the same day.
- Monitor and respond to emails daily.
- Create and manage Salesforce cases with full ownership.
- Work with internal teams to resolve issues and escalate when needed.
- Manage customer expectations and provide updates.
- Answer calls promptly and follow processes.
Qualifications
- Experience in a customer care role.
- Strong communication and telephone skills.
- Good problem-solving ability and attention to detail.
- Ability to work independently and in a team.
- Organised and proactive approach.
- IT skills including Microsoft Word and Excel.
- Experience using CRM systems such as Salesforce.
- Experience with ERP systems such as SAP, AS400, or Annapurna.
- GCSEs (or equivalent) including English and Mathematics.
- Optical industry experience preferred.
- Understanding of compliance and procedures.
Benefits
- Healthcare plan (level one).
- 33 days annual leave including bank holidays, rising to 38 after 5 years’ service.
- Hybrid working after probation.
- Quarterly bonus.
Customer Care Optical Advisor in Belfast employer: Acorn by Synergie
Contact Detail:
Acorn by Synergie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Optical Advisor in Belfast
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about customer interaction, try role-playing with a friend or family member. Focus on being clear, friendly, and efficient – just like you would be on the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to follow up! After any interviews or conversations, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Care Optical Advisor in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Care Optical Advisor role. Highlight your experience in customer care and any relevant skills, like communication and problem-solving. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for customer service and any experience in the optical industry. Let us know what makes you tick!
Show Off Your Skills: Don’t forget to showcase your IT skills, especially with CRM systems like Salesforce. If you've got experience with ERP systems, mention that too! We love seeing candidates who are tech-savvy and ready to hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Acorn by Synergie
✨Know Your Stuff
Make sure you brush up on the optical industry basics and the specific products or services the company offers. Being able to discuss their offerings confidently will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your telephone etiquette. You might want to do a mock call with a friend to ensure you sound professional and friendly. Remember, clarity and patience are key!
✨Problem-Solving Scenarios
Prepare for situational questions where you might need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully resolved customer issues or handled difficult situations.
✨Familiarise Yourself with CRM Systems
If you have experience with Salesforce or similar CRM systems, be ready to discuss it. If not, take some time to learn the basics. Showing that you can quickly adapt to new technologies will give you an edge.