At a Glance
- Tasks: Support sales and marketing operations while ensuring customer satisfaction.
- Company: Join Acora One, a trusted UK tech partner for small and medium businesses.
- Benefits: Enjoy 25 days leave, private medical, gym membership, and endless learning opportunities.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real impact in a dynamic role with growth potential.
- Qualifications: Strong organisational skills and a proactive problem-solving mindset.
The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.
What you’ll do
- Provide administrative support to Solutions and Marketing Team
- Assist with the creation, tracking, and follow-up of sales opportunities and proposals
- Maintain regular communication with customers to ensure satisfaction and engagement
- Identify opportunities to cross-sell or upsell additional services
- Assist in planning and supporting account plans
- Ensure customer orders and service cases are complete and accurate before handover
- Liaise with internal departments to coordinate service delivery and resolve queries
- Support the onboarding of new customers, ensuring a smooth and professional experience
- Help maintain internal documentation, CRM, knowledge bases, and process guides
- Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
- Participate in training and development activities to build product and process knowledge
What you’ll bring
- Strong organisational, time-management skills and attention to detail
- Excellent written and verbal communication
- Proactive approach to problem-solving
- Competent in producing reports, presentations, and structured documentation
- Ability to work under pressure and meet deadlines
- Process-driven mindset with ability to follow structured workflows
- Understanding of end-to-end sales processes and sales cycles
- Familiarity with CRM systems and pipeline management
- Knowledge of quoting, proposal creation, and contract processes
- Basic awareness of marketing-sales alignment (lead management, campaigns, events)
- (Desirable) Knowledge of IT / Managed Services environments
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Company Pension
- Private medical
- Gym membership
- Cycle to work scheme
- Endless learning opportunities
To be considered for this position, you must have full rights to work in the UK.
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Solutions Co-ordinator in Norwich employer: Acora
Acora One is an exceptional employer located in Norwich, offering a vibrant work culture that prioritises employee growth and development. With benefits such as 25 days of leave plus bank holidays, private medical insurance, and a commitment to continuous learning, employees are empowered to thrive both personally and professionally. Join a team that values collaboration and excellence, where your contributions directly impact the success of small and medium-sized businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Co-ordinator in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Solutions Co-ordinator. Tailor your answers to show you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your skills and experiences that align with the job description.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Acora.
We think you need these skills to ace Solutions Co-ordinator in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Solutions Co-ordinator role. Highlight your organisational skills and experience in sales processes, as these are key to what we’re looking for!
Show Off Your Communication Skills:Since excellent written communication is a must, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Be Proactive:In your application, mention any examples of how you've taken initiative in previous roles. We love a proactive approach, especially when it comes to problem-solving and supporting teams.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Acora
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Solutions Co-ordinator role. Familiarise yourself with the key responsibilities like providing administrative support and maintaining customer communication. This will help you demonstrate your knowledge and show how you can contribute to the team.
✨Showcase Your Organisational Skills
Since this role requires strong organisational and time-management skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritise your workload and ensure deadlines are met.
✨Communicate Clearly and Confidently
Excellent written and verbal communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview to show your engagement and interest in the role.
✨Demonstrate a Proactive Mindset
The Solutions Co-ordinator needs to be proactive in problem-solving and identifying opportunities. Think of instances where you've taken the initiative to improve processes or resolve issues. Sharing these examples will highlight your suitability for the role and align with the company's values.
