At a Glance
- Tasks: Support sales and marketing operations while ensuring customer satisfaction.
- Company: Join Acora One, a trusted UK tech partner for small and medium businesses.
- Benefits: Enjoy 25 days leave, private medical, gym membership, and endless learning opportunities.
- Other info: Be part of a supportive team that values your contributions.
- Why this job: Make a real impact in a dynamic role with growth potential.
- Qualifications: Strong organisational skills and a proactive problem-solving mindset.
The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.
What you’ll do
- Provide administrative support to Solutions and Marketing Team
- Assist with the creation, tracking, and follow-up of sales opportunities and proposals
- Maintain regular communication with customers to ensure satisfaction and engagement
- Identify opportunities to cross-sell or upsell additional services
- Assist in planning and supporting account plans
- Ensure customer orders and service cases are complete and accurate before handover
- Liaise with internal departments to coordinate service delivery and resolve queries
- Support the onboarding of new customers, ensuring a smooth and professional experience
- Help maintain internal documentation, CRM, knowledge bases, and process guides
- Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
- Participate in training and development activities to build product and process knowledge
What you’ll bring
- Strong organisational, time-management skills and attention to detail
- Excellent written and verbal communication
- Proactive approach to problem-solving
- Competent in producing reports, presentations, and structured documentation
- Ability to work under pressure and meet deadlines
- Process-driven mindset with ability to follow structured workflows
- Understanding of end-to-end sales processes and sales cycles
- Familiarity with CRM systems and pipeline management
- Knowledge of quoting, proposal creation, and contract processes
- Basic awareness of marketing-sales alignment (lead management, campaigns, events)
- (Desirable) Knowledge of IT / Managed Services environments
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Company Pension
- Private medical
- Gym membership
- Cycle to work scheme
- Endless learning opportunities
To be considered for this position, you must have full rights to work in the UK.
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Solutions Co-ordinator in Norwich employer: Acora
Acora One is an exceptional employer located in Norwich, offering a vibrant work culture that prioritises employee growth and development. With benefits such as 25 days of leave plus bank holidays, private medical insurance, and a commitment to continuous learning, employees are empowered to thrive both personally and professionally. Join a team that values collaboration and excellence, where your contributions directly impact the success of small and medium-sized businesses across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Solutions Co-ordinator in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Acora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Acora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Solutions Co-ordinator in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Acora:Your cover letter is your chance to shine! Tell us why you want to work at Acora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Acora!
How to prepare for a job interview at Acora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
