At a Glance
- Tasks: Plan, install, and document IT systems while providing top-notch customer support.
- Company: Join Acora One, a trusted UK tech partner for small and medium-sized businesses.
- Benefits: Enjoy 25 days leave, private medical, gym membership, and endless learning opportunities.
- Other info: Flexible working hours and a collaborative team environment await you.
- Why this job: Make a real impact by supporting over 5,000 users with innovative IT solutions.
- Qualifications: 3+ years in IT, strong Microsoft knowledge, and a clean driving licence required.
Engagement: Full-time, permanent
Location: Norwich
Working hours: 08:50 - 17:40
Salary: Up to £40,000
About the role
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills.
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
What you’ll do
- Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
- Delivering end-to-end project work — from initial planning through to successful, on-time completion
- Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
- Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
- Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
- Collaborating with internal teams to understand customer needs and ensure smooth project delivery
- Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
- Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
- Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)
What you’ll bring
- At least 3 years of experience working within an internal or outsourced IT department
- Strong knowledge of Microsoft Server Operating Systems
- Solid understanding of Microsoft 365 products and their deployment
- Knowledge of firewalls and IPsec tunnels
- Understanding of IP-based networks and VLANs
- Full clean manual driving licence
We'd expect candidates to hold, or be working towards, the following:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Expert certification
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Company Pension
- Private medical
- Gym membership
- Cycle to work scheme
- Endless learning opportunities
Who we are
Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.
Our values
- Be the best you can be
- We do what we say
- Together we win
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Installations Engineer in Norwich employer: Acora
Acora One is an exceptional employer located in Norwich, offering a dynamic work environment where employees can thrive through continuous learning and professional development. With a strong commitment to employee well-being, we provide generous benefits including 25 days of leave, private medical insurance, and a gym membership, all while fostering a collaborative culture that values teamwork and excellence. Join us to be part of a forward-thinking technology partner dedicated to empowering small and medium-sized businesses with innovative IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Engineer in Norwich
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acora values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acora might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acora!
✨Direct Apply to Acora
Let's not forget to apply directly through the Acora website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Installations Engineer in Norwich
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acora.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acora. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acora
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
