At a Glance
- Tasks: Plan, install, and document IT systems while providing top-notch customer support.
- Company: Join Acora One, a trusted UK tech partner for small and medium-sized businesses.
- Benefits: Enjoy 25 days leave, private medical, gym membership, and endless learning opportunities.
- Other info: Flexible working hours and a collaborative team environment await you.
- Why this job: Make a real impact by supporting over 5,000 users with innovative IT solutions.
- Qualifications: 3+ years in IT, strong Microsoft knowledge, and a clean driving licence required.
Engagement: Full-time, permanent
Location: Norwich
Working hours: 08:50 - 17:40
Salary: Up to £40,000
About the role
You will provide support to our customers, working across an array of different technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at the customer offices, you’ll handle each case with efficiency and professionalism, showcasing your excellent customer service skills.
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
What you’ll do
- Planning, installing, and documenting IT systems and networks for customer projects of varying scale and complexity
- Delivering end-to-end project work — from initial planning through to successful, on-time completion
- Attending customer meetings and acting as a confident, professional point of contact throughout the project lifecycle
- Managing your own caseload and keeping accurate records using our systems (including Microsoft Dynamics and Halo PSA)
- Carrying out server work, networking tasks, Microsoft 365 deployments, and telephony installations
- Collaborating with internal teams to understand customer needs and ensure smooth project delivery
- Identifying and highlighting opportunities for customer improvements, working with Account Managers and other departments
- Working with and guiding fellow team members, sharing knowledge and supporting project delivery as a team
- Upholding health & safety standards and adhering to our ISO accreditations (ISO 9001 and ISO 27001)
What you’ll bring
- At least 3 years of experience working within an internal or outsourced IT department
- Strong knowledge of Microsoft Server Operating Systems
- Solid understanding of Microsoft 365 products and their deployment
- Knowledge of firewalls and IPsec tunnels
- Understanding of IP-based networks and VLANs
- Full clean manual driving licence
We'd expect candidates to hold, or be working towards, the following:
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Expert certification
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Company Pension
- Private medical
- Gym membership
- Cycle to work scheme
- Endless learning opportunities
Who we are
Acora One is a trusted UK technology partner dedicated to helping small and medium-sized businesses thrive through reliable, secure, and scalable IT solutions. Backed by the expertise and resources of Acora Group, Acora One delivers comprehensive managed IT services, cybersecurity, cloud solutions, connectivity, telephony, and business continuity support tailored to the needs of growing organisations.
Our values
- Be the best you can be
- We do what we say
- Together we win
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Installations Engineer in Norwich employer: Acora
Acora One is an exceptional employer located in Norwich, offering a dynamic work environment where employees can thrive through continuous learning and professional development. With a strong commitment to employee well-being, we provide generous benefits including 25 days of leave, private medical insurance, and a gym membership, all while fostering a collaborative culture that values teamwork and excellence. Join us to be part of a forward-thinking technology partner dedicated to empowering small and medium-sized businesses with innovative IT solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Installations Engineer in Norwich
✨Tip Number 1
Network like a pro! Reach out to current employees at Acora One on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of Microsoft Server Operating Systems and Microsoft 365 products. Be ready to discuss how you’ve tackled similar projects in the past during your interview.
✨Tip Number 3
Show off your customer service skills! Think of examples where you’ve gone above and beyond for a client. Acora values professionalism, so be sure to highlight your ability to handle customer needs effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Acora team. Let’s get you that interview!
We think you need these skills to ace Installations Engineer in Norwich
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your experience with Microsoft Server Operating Systems and Microsoft 365 products. We want to see how your skills align with the role of Installations Engineer, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for us. Mention specific projects or experiences that relate to planning and installing IT systems, as this will show you understand what we’re looking for.
Be Professional Yet Personable:Remember, we value excellent customer service skills. Use a friendly tone in your application while maintaining professionalism. This will give us a glimpse of how you might interact with our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you have all the latest info about the role and our company!
How to prepare for a job interview at Acora
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Server Operating Systems and Microsoft 365 products. Be ready to discuss your experience with firewalls, IPsec tunnels, and IP-based networks, as these are crucial for the role.
✨Showcase Your Customer Service Skills
Since you'll be providing support to customers, prepare examples of how you've handled customer interactions in the past. Highlight your ability to communicate effectively and maintain professionalism, whether over the phone or in person.
✨Demonstrate Project Management Experience
Be ready to talk about your experience managing IT projects from start to finish. Discuss how you've planned, installed, and documented systems, and share any challenges you faced and how you overcame them.
✨Emphasise Team Collaboration
This role involves working closely with internal teams, so be prepared to discuss how you've collaborated with others in previous positions. Share specific examples of how you’ve supported team members and contributed to successful project delivery.
