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For Companies At a Glance
- Tasks: Manage customer accounts, develop relationships, and spot growth opportunities.
- Company: Join Acora, a progressive tech services partner in the AI era.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be a game-changer in a dynamic environment and make a real impact.
- Qualifications: Strong relationship management and analytical skills required.
- Other info: Embrace a culture of teamwork and continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Role Responsibilities
- Manage existing customer accounts and potential customer relationships
- Creating and managing opportunities
- Manage and maintain customer account plans and strategic direction
- Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Meeting and presenting to customers regularly
- Escalating customer issues through the wider company
- Attending network events
- Spotting development opportunities with your customers
- Providing exceptional customer service
- Spotting development opportunities with customers to cross-sell other established services
- Strategising the long-term growth of your customer accounts
- Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
- Contributing to inter-departmental projects that contribute to wider company objectives
- Adhering to company policies
- Maintaining accurate records using company systems such as Microsoft Dynamics
- Understanding and adopting company values
- Being responsible for your own and other people’s Health & Safety at work
Skills, Knowledge & Experience
- Managing existing and potential customer relationships
- Creating and managing opportunities
- Ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Regularly meeting and presenting to customers
- Escalating customer issues through the wider company
- Attending networking events
- Knowledge of Microsoft Dynamics or similar CRM systems
- Time management and organisation
- Analytical and problem-solving skills
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Account Manager in Norwich employer: Acora
Contact Detail:
Acora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Norwich
✨Tip Number 1
Network like a pro! Attend industry events and connect with potential clients or colleagues. It’s all about building those relationships that can lead to new opportunities.
✨Tip Number 2
Be proactive in your follow-ups. After meeting someone, drop them a quick email or message to keep the conversation going. This shows you’re genuinely interested and helps you stay top of mind.
✨Tip Number 3
Showcase your skills during interviews. Prepare examples of how you've managed customer accounts and achieved growth in the past. This will demonstrate your capability and fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Acora.
We think you need these skills to ace Account Manager in Norwich
Some tips for your application 🫡
Show Your Customer Management Skills: When writing your application, make sure to highlight your experience in managing customer accounts. We want to see how you've developed relationships and spotted opportunities in the past, so share specific examples that demonstrate your skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Make it easy for us to see why you're a great fit for the Account Manager role by sticking to relevant details.
Align with Our Values: Take a moment to reflect on our company values and weave them into your application. Show us how you embody being the best you can be, following through on promises, and working collaboratively. This will help us see you as a potential Acoran!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our innovative team!
How to prepare for a job interview at Acora
✨Know Your Accounts
Before the interview, take some time to research the company’s existing customer accounts. Understand their needs and challenges, and think about how you can contribute to their growth. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
As an Account Manager, building relationships is key. Prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific strategies you've used to maintain and grow these accounts, as well as how you’ve handled any issues that arose.
✨Demonstrate Your Analytical Mindset
The role requires producing customer forecasts and strategies, so be prepared to discuss your analytical skills. Bring examples of how you've used data to inform decisions or improve customer experiences. This will highlight your ability to think critically and strategically.
✨Embrace the Company Values
Familiarise yourself with Acora's values and think about how they resonate with your own work ethic. During the interview, weave these values into your responses to demonstrate that you align with their culture. This will show that you’re not just looking for a job, but a place where you can truly belong.