At a Glance
- Tasks: Lead and manage professional services projects, ensuring client satisfaction and timely delivery.
- Company: Dynamic tech firm focused on innovative solutions and client success.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Join a supportive team that values continuous improvement and innovation.
- Why this job: Make a real impact by leading diverse projects in tech and cyber security.
- Qualifications: Strong leadership skills, project management experience, and a customer-focused mindset.
The predicted salary is between 42300 - 51700 £ per year.
The primary responsibility is to ensure the successful implementation and execution of professional services to clients. These span across traditional engineering projects such as Microsoft Azure platform implementation and on-premise infrastructure upgrade, into Cyber Security operations, such as MFA enablement projects and Business Continuity consultancy.
You and your teams will work closely with clients across various industries to understand their goals, tailor solutions, and ensure successful project outcomes. Internally, you’ll support pre-sales efforts, enable customer success, and continuously improve service offerings.
You will ensure that all projects and small works are scheduled and delivered on time, within budget, and to the highest standards of quality and customer satisfaction. You will be accountable for departmental revenue targets, resource planning, and performance against SLAs and KPIs.
This role is a line management role, but you will also be required to demonstrate technical leadership and develop solutions to issues which may arise whilst the team is working on complex projects and tailoring tech solutions for clients. Line management responsibilities will see you influence and guide team members on best practice to support their development, directly impacting the efficiency and continuous improvement of service delivery across the teams.
This role requires a balance of strategic vision, operational discipline, and hands-on leadership. The ideal candidate is customer-focused, analytical, and skilled at managing multiple projects and priorities.
As a member of the Management Team, you will work cohesively with other managers to ensure company initiatives are being met and contribute ideas and solutions to continue making improvements.
Role Responsibilities
- Overall management of the delivery of Professional Services
- Take responsibility for departmental time utilisation
- Evaluating and refining service delivery processes to improve efficiency, scalability, and client satisfaction
- Managing the capacity model and forecasting resource requirements
- Data analysis and reporting on KPIs, resource, project status
- Ensuring that departmental budgets are met
- Acting as escalation point for team members or customer concerns relating to delivery of works
- Provide regular training and support to develop the team’s skills
- Represent the professional services function in client meetings and strategic reviews
- Complete NCs and IOs relating to delivery of professional services
- Complete monthly 1-1s and bi-annual career conversations
- Manage department staffing levels, accounting for shift patterns and holidays
- Liaise with other departments and managers to seek and implement company improvements
Professional Services Manager in Norfolk employer: Acora
As an IAM Consultant at our Surrey location, you will thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a supportive culture that values your contributions, ensuring you can make a meaningful impact on our identity and access management initiatives. With competitive day rates and a commitment to work-life balance, we offer a rewarding experience for professionals looking to advance their careers in a forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Manager in Norfolk
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Professional Services Manager at Acora!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Acora or be willing to refer you for that Professional Services Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Acora who’s on the lookout for their next Professional Services Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Professional Services Manager role at Acora!
We think you need these skills to ace Professional Services Manager in Norfolk
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Acora. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Acora
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Acora. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
