Desktop Support Analyst in Devon

Job Title: Deskside Support Analyst Engagement: Contract Location: Exeter Working hours: (Apply online only) Salary: Up to 180/day About the role As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service. What you ll do * Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible * Provide expert support for Microsoft Office Suite and other Microsoft applications * Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac-related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure * Troubleshoot and resolve software-related issues promptly and efficiently. Assist end-users with software installations and updates * Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio-video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences * Collaborate with infrastructure and network teams to support o...