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For Companies At a Glance
- Tasks: Manage customer accounts, develop relationships, and spot growth opportunities.
- Company: Join Acora, a progressive tech services partner embracing the AI era.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Exciting career growth in a supportive and innovative environment.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in customer relationship management and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Role Responsibilities
- Manage existing customer accounts and potential customer relationships
- Creating and managing opportunities
- Manage and maintain customer account plans and strategic direction
- Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Meeting and presenting to customers regularly
- Escalating customer issues through the wider company
- Attending network events
- Spotting development opportunities with your customers
- Providing exceptional customer service
- Spotting development opportunities with customers to cross-sell other established services
- Strategising the long-term growth of your customer accounts
- Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
- Contributing to inter-departmental projects that contribute to wider company objectives
- Adhering to company policies
- Maintaining accurate records using company systems such as Microsoft Dynamics
- Understanding and adopting company values
- Being responsible for your own and other people's Health & Safety at work
Skills, Knowledge & Experience
- Managing existing and potential customer relationships
- Creating and managing opportunities
- Ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Regularly meeting and presenting to customers
- Escalating customer issues through the wider company
- Attending networking events
- Knowledge of Microsoft Dynamics or similar CRM systems
- Time management and organisation
- Analytical and problem-solving skills
Account Manager employer: Acora
Contact Detail:
Acora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Networking is key! Attend industry events and connect with potential clients or colleagues. It’s a great way to get your name out there and spot new opportunities.
✨Tip Number 2
Don’t underestimate the power of follow-ups. After meeting someone, drop them a quick email or message to keep the conversation going. It shows you’re proactive and genuinely interested.
✨Tip Number 3
Practice your pitch! Whether it’s in person or over the phone, being able to clearly communicate your value can make all the difference. We recommend rehearsing with a friend or in front of a mirror.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team at Acora!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Us Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Account Manager role. Highlight your experience in managing customer relationships and achieving sales growth. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, just like you would with our customers!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Acora
✨Know Your Accounts
Before the interview, dive deep into understanding the customer accounts you'll be managing. Familiarise yourself with their history, current challenges, and potential growth opportunities. This will show your interviewer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As an Account Manager, communication is key. Prepare examples of how you've effectively communicated with clients in the past, whether through phone calls, emails, or face-to-face meetings. Highlight your ability to build relationships and resolve issues swiftly.
✨Demonstrate Your Strategic Thinking
Be ready to discuss how you would create and manage a sales pipeline. Think about how you can spot development opportunities and cross-sell services. Presenting a clear strategy during your interview will impress the hiring team and show them you’re aligned with their goals.
✨Embrace the Company Values
Acora values teamwork, reliability, and continuous improvement. During your interview, reflect on how your personal values align with theirs. Share specific examples of how you've embodied these principles in your previous roles to demonstrate that you’re a great cultural fit.