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For Companies At a Glance
- Tasks: Manage customer accounts and develop relationships for profitable growth.
- Company: Join Acora, a progressive tech services partner built for the AI era.
- Benefits: Be part of a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers embrace AI and achieve breakthrough results.
- Qualifications: Strong relationship management and analytical skills; experience with CRM systems preferred.
- Other info: Embrace a culture of growth, reliability, and teamwork in a supportive environment.
The predicted salary is between 35000 - 45000 £ per year.
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Role Responsibilities
- Manage existing customer accounts and potential customer relationships
- Creating and managing opportunities
- Manage and maintain customer account plans and strategic direction
- Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Meeting and presenting to customers regularly
- Escalating customer issues through the wider company
- Attending network events
- Spotting development opportunities with your customers
- Providing exceptional customer service
- Spotting development opportunities with customers to cross-sell other established services
- Strategising the long-term growth of your customer accounts
- Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
- Contributing to inter-departmental projects that contribute to wider company objectives
- Adhering to company policies
- Maintaining accurate records using company systems such as Microsoft Dynamics
- Understanding and adopting company values
- Being responsible for your own and other people’s Health & Safety at work
Skills, Knowledge & Experience
- Managing existing and potential customer relationships
- Creating and managing opportunities
- Ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Regularly meeting and presenting to customers
- Escalating customer issues through the wider company
- Attending networking events
- Knowledge of Microsoft Dynamics or similar CRM systems
- Time management and organisation
- Analytical and problem-solving skills
Account Manager employer: Acora
Contact Detail:
Acora Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Networking is key! Attend industry events and connect with potential clients or colleagues. It’s all about building those relationships that can lead to new opportunities.
✨Tip Number 2
Don’t just wait for the perfect job to come to you. Be proactive! Reach out to companies you admire, like Acora, and express your interest in working with them. You never know what might come of it!
✨Tip Number 3
Prepare for interviews by researching the company and its values. Show how you align with their mission and how you can contribute to their growth. Remember, it’s about demonstrating your fit!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in managing customer accounts and developing relationships, as this is key to what we’re looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve achieved KPIs or contributed to sales growth in previous roles. We love seeing quantifiable results!
Be Personable: Since this role involves regular communication with customers, let your personality shine through in your application. We want to see how you connect with people and provide exceptional service.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Acora
✨Know Your Accounts
Before the interview, research the company’s existing customer accounts and their industries. Be prepared to discuss how you would manage these relationships and spot new opportunities for growth. This shows that you’re proactive and understand the role's responsibilities.
✨Showcase Your Sales Skills
Prepare examples of how you've successfully created and managed sales pipelines in the past. Highlight specific KPIs you've achieved and how you strategised for long-term growth. This will demonstrate your ability to meet the expectations of the role.
✨Communicate Effectively
Practice your communication skills, as you'll need to present ideas clearly to customers and colleagues. Think about how you can convey complex information simply and effectively, which is crucial for building trust and rapport.
✨Embrace the Company Values
Familiarise yourself with Acora's values and think about how they resonate with your own work ethic. Be ready to discuss how you embody these values in your professional life, especially 'being the best you can be' and 'doing what you say'.