Solutions Co-ordinator

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme.

What to wear: Smart casual.

The Role:

The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.

Role Responsibilities:

• Provide administrative support to Solutions and Marketing Team.
• Assist with the creation, tracking, and follow-up of sales opportunities and proposals.
• Maintain regular communication with customers to ensure satisfaction and engagement.
• Identify opportunities to cross-sell or upsell additional services.
• Assist in planning and supporting account plans.
• Ensure customer orders and service cases are complete and accurate before handover.
• Liaise with internal departments to coordinate service delivery and resolve queries.
• Support the onboarding of new customers, ensuring a smooth and professional experience.
• Help maintain internal documentation, CRM, knowledge bases, and process guides.
• Co-ordinate the scheduling of internal/external meetings, including assistance with agendas and follow-ups.
• Participate in training and development activities to build product and process knowledge.

Skills, Knowledge & Experience:

• Strong organisational and time-management skills.
• High accuracy and attention to detail.
• Ability to prioritise and manage multiple tasks simultaneously.
• Proactive approach to problem-solving.
• Strong interpersonal skills and confidence interacting across teams.
• Competent in producing reports, presentations, and structured documentation.
• Relationship-building and customer service skills.
• Ability to work under pressure and meet deadlines.
• Process-driven mindset with ability to follow structured workflows.
• Understanding of end-to-end sales processes and sales cycles.
• Familiarity with CRM systems and pipeline management.
• Knowledge of quoting, proposal creation, and contract processes.
• Basic awareness of marketing–sales alignment (lead management, campaigns, events) (Desirable).
• Knowledge of IT / Managed Services environments.

The Interview Process:

• Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.
• First interview: Video call over MS Teams with the Hiring Manager.
• Final interview: Site based meeting with the Hiring Manager + Team Member.

About Acora:

Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our Values:

• BE THE BEST YOU CAN BE: We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
• WE DO WHAT WE SAY: When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
• TOGETHER WE WIN: Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora:

Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!