Job Title: Sales Operations Coordinator
Engagement: 9 - 12 month FTC
Location: Norwich
About the role
The Sales Operations Coordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Sales Operations Coordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.
What you’ll do
- Provide administrative support to Sales and Marketing Team
- Assist with the creation, tracking, and follow-up of sales opportunities and proposals
- Maintain regular communication with customers to ensure satisfaction and engagement
- Identify opportunities to cross-sell or upsell additional services
- Assist in planning and supporting account plans
- Ensure customer orders and service cases are complete and accurate before handover
- Liaise with internal departments to coordinate service delivery and resolve queries
- Support the onboarding of new customers, ensuring a smooth and professional experience
- Help maintain internal documentation, CRM, knowledge bases, and process guides
- Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
- Participate in training and development activities to build product and process knowledge
What you’ll bring
- Strong organisational and time‑management skills
- High accuracy and attention to detail
- Ability to prioritise and manage multiple tasks simultaneously
- Proactive approach to problem‑solving
- Strong interpersonal skills and confidence interacting across teams
- Competent in producing reports, presentations, and structured documentation
- Relationship‑building and customer service skills
- Ability to work under pressure and meet deadlines
- Process‑driven mindset with ability to follow structured workflows
- Understanding of end‑to‑end sales processes and sales cycles
- Familiarity with CRM systems and pipeline management
- Knowledge of quoting, proposal creation, and contract processes
- Basic awareness of marketing–sales alignment (lead management, campaigns, events)
- (Desirable) Knowledge of IT / Managed Services environments
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Enhanced parental leave
- Company Pension
- Private medical
- Cycle to work scheme
- Employee assistance programme
- Endless learning opportunities
Legal Requirements & Equality
You must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Sales Operations Coordinator in Norwich employer: Acora One
Acora One is an exceptional employer that prioritises employee growth and development, offering a supportive work culture where team members are encouraged to excel and innovate. With benefits such as 25 days of leave, enhanced parental leave, and endless learning opportunities, employees can thrive both personally and professionally in a dynamic environment dedicated to delivering outstanding IT solutions. Located in the UK, Acora One fosters a collaborative atmosphere that values diversity and inclusion, ensuring every individual has the opportunity to make a meaningful impact.
