Installations Engineer in Norwich

Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme.

What to wear: Smart casual.

The Role: You will be responsible for the planning, installation and documentation of IT systems and networks for larger projects working both at the office and customer sites, whilst ensuring customer communication is upheld. To work under the guidance of the Senior Installations Engineer on project delivery and successful delivery of new products and services. You will be required to instruct/work with fellow team members as well as liaise with customers on projects and financial matters. Activities include but are not limited to, server work, networking, project planning, project management, Office 365 and telephony deployments, collaborating with internal teams whilst understanding customer needs and ensuring successful delivery of projects.

Role Responsibilities:

• Reviewing project plans for the department/working with the Solutions.
• Attending customer and internal meetings.
• Review new technologies that can be used and then a product created.
• Contributing to and updating the documentation library, training materials and KBAs.
• Highlighting and identifying customer improvements to the Account Managers and other departments.

Skills, Knowledge & Experience:

• Proven experience working within an internal or outsourced IT department.
• Knowledge of current Microsoft Server Operating Systems.
• Knowledge of Microsoft 365 products.
• Knowledge of firewalls and IPsec tunnels.
• Knowledge of IP-based networks and VLANs.

The Interview Process:

• Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.
• First interview: Video call over MS Teams with Head of Technology & team member.
• Final interview: Site based with Head of Technology & team member.

About Acora: Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our Values: We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game‑Changers.

• #1 BE THE BEST YOU CAN BE: We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
• #2 WE DO WHAT WE SAY: When we make a promise, we follow through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
• #3 TOGETHER WE WIN: Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.

How to become an Acoran: If you would like to be considered for this position and want to be part of a growing & innovative company, click "apply" now. To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora: Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!