At a Glance
- Tasks: Join our Tech Centre to deliver innovative technical solutions and support exciting projects.
- Company: Acora, a forward-thinking tech company with a collaborative environment.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with excellent career advancement opportunities and a focus on continuous learning.
- Why this job: Make a real impact by implementing cutting-edge technology solutions for diverse clients.
- Qualifications: Experience in software design, cloud technologies, and strong teamwork skills required.
The predicted salary is between 45000 - 55000 £ per year.
This role sits within Acora’s Tech Centre, reporting to the Technical Delivery Lead, and focuses on providing professional services through the delivery of technical implementation, specialist expertise, and engineering support for contracted services and project customers. The position is centred on the delivery of Acora’s implementation services, working to solutions defined by the Architecture team and ensuring a high standard of execution throughout the project lifecycle.
Responsibilities include:
- Attending project kick-off meetings
- Supporting Joint Verification with customers
- Producing customer-facing documentation such as high-level designs, low-level designs, and scopes of work
- Implementing technical solutions in line with approved designs
The role requires close collaboration with the project management team to ensure quality and timely delivery, while operating under ITIL standards including change control and problem management. In addition, the position provides support to colleagues within the Tech Centre and acts as an escalation point for wider service operations teams. Beyond core implementation work, the role may also involve delivering professional services remotely or on-site, which can include training customer IT teams and offering interim or backfill support.
Key tasks include:
- Producing high quality, customer-facing solution documents in line with Acora deployment, monitoring and QA standards
- Creating JV templates for the core technology area and utilising them to deliver consistent output
- Demonstrating a high level of commercial awareness, focusing on proactivity and efficiency
- Leading by example, ‘living and breathing’ the technologies in the core area
- Deploying all technologies in accordance with approved designs and with the company’s technical standards documentation
- Providing support to Sales in your technical stack throughout the Pre-Sales process
- Working in partnership with customers to advise and deliver services-led technology solutions
- Proactively recommending improvements to customer systems and Acora processes
- Creating high quality deployment, monitoring and QA standards/installation guides
- Maintaining skill levels in the core technology set through self-study and training
- Proactively managing your diary of upcoming work to drive efficiency
Required skills and experience include:
- Microsoft Azure (IaaS/PaaS)
- Microsoft 365 platform
- Microsoft Entra ID
- Microsoft Server 2012 and 2016
- Microsoft Exchange Server 2013 to 2019
- Microsoft Windows 10/11
Additional qualifications:
- Experienced in writing low-level designs and conducting joint verification/due diligence
- Experienced in installing and supporting complex cloud, hybrid and legacy environments
- Ability to verify solutions and ensure that appropriate products and services have been selected to satisfy client requirements
- Evidence of adherence to ITIL v3 principles would be beneficial
- Comfortable working alone, as part of a team or remote on a client site
- Familiar with day-to-day business applications and tools
- Prior experience of working in a Managed Service Provider or similar organisation is ideal
Technical Systems Engineer employer: Acora Limited
Acora is an exceptional employer that fosters a collaborative and innovative work culture, particularly within its Tech Centre in the heart of the city. Employees benefit from ongoing professional development opportunities, a commitment to ITIL standards, and the chance to work on cutting-edge technology solutions that directly impact client success. With a focus on quality execution and customer satisfaction, Acora provides a dynamic environment where technical expertise is valued and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Systems Engineer
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Acora. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss your experience with Microsoft Azure, M365, and other tech stacks mentioned in the job description. Bring examples of your work to the table – it’ll make you stand out!
✨Tip Number 3
Don’t forget to follow up! After interviews or networking events, shoot a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows that you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of being noticed by the hiring team. Plus, you’ll find all the latest job openings right there!
We think you need these skills to ace Technical Systems Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Systems Engineer role. Highlight your experience with Microsoft Azure, cloud environments, and any relevant ITIL knowledge. We want to see how your skills align with what we're looking for!
Showcase Your Documentation Skills:Since this role involves producing high-quality customer-facing documents, include examples of your previous work in your application. Whether it's low-level designs or scopes of work, we love seeing your attention to detail and clarity in documentation.
Demonstrate Your Problem-Solving Mindset:In your application, share specific instances where you've proactively recommended improvements or solved complex issues. We value a commercial mindset and want to know how you can contribute to both our customers and Acora's success.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft Azure and Microsoft 365. Brush up on your knowledge of deployment processes, configurations, and any relevant tools. Being able to discuss these confidently will show that you’re not just familiar but truly engaged with the tech.
✨Prepare for Joint Verification Scenarios
Since the role involves conducting joint verification with customers, think about how you would approach this. Prepare examples from your past experiences where you’ve successfully collaborated with clients to verify solutions. This will demonstrate your ability to work closely with customers and ensure their needs are met.
✨Showcase Your Documentation Skills
You’ll need to produce high-quality customer-facing documentation, so be ready to discuss your experience in creating design documents and scopes of work. Bring samples if possible, or be prepared to explain your process for ensuring clarity and quality in your documentation.
✨Demonstrate Your Commercial Awareness
The job requires a strong commercial mindset, so think about how you can proactively challenge decisions that may incur costs. Prepare to discuss instances where you’ve identified cost-saving opportunities or improved processes in previous roles. This will highlight your ability to think critically and contribute to the company’s bottom line.
