At a Glance
- Tasks: Coordinate sales operations, maintain CRM data, and support reporting for a dynamic sales team.
- Company: Join a leading IT services company focused on enhancing user satisfaction globally.
- Benefits: Competitive salary, career development opportunities, and a collaborative work environment.
- Other info: Mentorship opportunities and a chance to work with diverse teams across the globe.
- Why this job: Be a key player in transforming sales processes and driving operational excellence.
- Qualifications: 3+ years in Sales Operations, strong CRM skills, and a proactive mindset.
The predicted salary is between 32850 - 40150 £ per year.
Job Details: Senior Sales Operations Coordinator
About Us We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago.
As champions of premium experience-led IT services, it is who we are.
We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things.
Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations.
And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities.
Our mission is to unleash the potential of people through amazing IT experiences.
Our Values At Acora, we’re proud to share the values we live by.
They’re not dusty abstract concepts.
Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers.
- Be the best you can be We do what we say Together we win
- Description
Description As Senior Sales Operations Coordinator you will be responsible for ensuring the efficient day-to-day operation of the sales function by owning key operational processes, maintaining CRM data integrity, supporting commercial governance, and delivering accurate reporting.
Acting as a senior member of the Sales Operations team, the role provides guidance to Sales Operations Coordinators, drives continuous improvement initiatives, and serves as a trusted operational partner to Sales, Finance, Professional Services, and other business stakeholders.
Key Responsibilities
- Act as the senior operational contact for the Sales Operations team.
- Coordinate the end-to-end sales administration process from opportunity creation through to order fulfilment.
- Ensure all sales opportunities, quotes and commercial documentation comply with internal governance requirements.
- Review complex commercial requests before escalation where appropriate.
- Support the Head of Sales Operations in developing and implementing operational best practices.
- Identify opportunities to simplify and automate operational processes.
- Maintain high standards of CRM data quality and governance.
- Support user adoption through coaching and guidance.
- Assist with CRM enhancements, testing and system improvements.
- Produce documentation and user guides for new processes.
- Support pipeline reporting and forecasting activities.
- Provide ad hoc reporting and analysis for senior stakeholders.
- Support pricing, quoting and approval processes.
- Coordinate supplier registrations and commercial documentation.
- Assist with renewals tracking and commercial administration.
- Identify inefficiencies across sales processes.
- Recommend and implement improvements.
- Document standard operating procedures.
- Support business change initiatives impacting Sales Operations.
- Participate in automation projects involving CRM and reporting.
- Build strong working relationships across various departments across the business.
- Act as a point of escalation for Sales Operations Coordinators.
- Provide operational guidance to sales teams.
- Mentor and support Sales Operations Coordinators.
- Assist with onboarding and training new team members.
- Deputise for the Head of Sales Operations when required.
- Contribute to team objectives and continuous improvement initiatives.
- Key Skills
Essential
- 3+ years' experience in Sales Operations or Commercial Operations.
- Strong CRM administration experience (Dynamics 365 preferred).
- Strong Microsoft Excel skills.
- Experience supporting sales teams in a fast-paced commercial environment.
- Strong understanding of the end-to-end sales lifecycle.
Desirable
- Experience with Power BI.
- Experience within the information technology sector.
- Knowledge of commercial governance processes.
- Experience supporting forecasting activities.
- Experience mentoring junior team members.
- Personal Specification
- Understands commercial drivers behind sales performance.
- Appreciates the importance of accurate forecasting and reporting.
- Excellent attention to detail.
- Excellent written and verbal communication.
- Able to explain complex processes clearly.
- Confident engaging with stakeholders at all levels.
- Excellent prioritisation skills.
- Able to manage multiple deadlines simultaneously.
- Investigates root causes rather than symptoms.
- Makes practical recommendations for improvement.
- Proactive approach to resolving operational issues.
- Supports colleagues and shares knowledge.
- Builds positive working relationships.
- Acts as a role model for Sales Operations Coordinators.
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Senior Sales Operations Coordinator employer: Acora Limited
Acora Limited is an exceptional employer located in Norwich, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the IT Services and Cybersecurity sectors. Our commitment to exceptional customer service and a supportive team environment makes Acora a rewarding place to build a meaningful career.
