At a Glance
- Tasks: Diagnose and resolve IT issues while managing customer support tickets.
- Company: Acora Limited, a dynamic IT support company in Norwich.
- Benefits: Competitive salary, great team culture, and opportunities for growth.
- Other info: Participate in development meetings to enhance customer infrastructure.
- Why this job: Join a team that values excellent customer service and tech innovation.
- Qualifications: Experience with Windows Server, Office 365, and networking skills required.
The predicted salary is between 30000 - 40000 £ per year.
Acora Limited is seeking an IT Support Specialist in Norwich, UK, responsible for diagnosing and resolving various IT issues across a wide range of technologies.
The role includes managing customer support tickets, ensuring adherence to service level agreements, and providing excellent customer service.
Candidates should have proven experience with Windows Server environments and Office 365, along with networking knowledge.
This position also involves hardware troubleshooting and participating in development meetings to enhance customer infrastructure.
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We think you need these skills to ace 2nd Line IT Support Engineer (Microsoft & Server) in Norwich
Windows Server
Office 365
Networking Knowledge
Hardware Troubleshooting
Customer Support
Service Level Agreement Adherence
Problem Diagnosis
