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For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure seamless operation of IT equipment.
- Company: Join Acora, a forward-thinking tech services partner embracing the AI era.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by delivering exceptional customer service and support.
- Qualifications: Experience with Microsoft Office, Windows, and strong communication skills.
- Other info: Dynamic team environment with opportunities to work on exciting projects.
The predicted salary is between 30000 - 42000 Ā£ per year.
About Us
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our Values
- Be the best you can be
- We do what we say
- Together we win
Description
As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer. As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible.
- Provide expert support for Microsoft Office Suite and other Microsoft applications.
- Provide support for Mac devices, including MacBooks and iPads. Assist users with Macārelated issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure.
- Troubleshoot and resolve softwareārelated issues promptly and efficiently. Assist endāusers with software installations and updates.
- Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems. Ensure seamless operation of audioāvideo equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences.
- Collaborate with infrastructure and network teams to support onāsite hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructureārelated issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured.
- Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audioāvideo equipment during customerāfacing events. Offer technical assistance to event participants as needed.
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution.
- Assist with the onāboarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles.
- Provide VIP support where required to senior members of the organization.
Key Skills
- Microsoft Windows Operating Systems.
- Microsoft Office, 365 and other associated applications.
- Building of hardware.
- Networking skills.
- Excellent communication and customer service skills at all hierarchical levels.
Personal Specification
- Excellent Customer Service skills.
- Strong interpersonal skills.
- Ability to manage each Customer as an individual.
- Demonstrative 'Can do' attitude at all times.
- Flexible.
- Punctual at all times.
- Team Player.
- Excellent communication skills.
- Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment.
- Excellent multiātasking skills.
Desktop Support Analyst in London employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Desktop Support Analyst in London
āØTip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donāt be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
āØTip Number 2
Practice makes perfect! Before your interview, do some mock interviews with friends or family. Focus on common questions for Desktop Support Analysts and showcase your problem-solving skills. The more you practice, the more confident you'll feel!
āØTip Number 3
Show off your skills! If youāve got a portfolio or examples of your work, bring them along to the interview. Whether itās troubleshooting scenarios or customer service experiences, tangible proof of your abilities can really impress potential employers.
āØTip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us at StudySmarter. It shows initiative and enthusiasm, which are key traits we look for in our team members!
We think you need these skills to ace Desktop Support Analyst in London
Some tips for your application š«”
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with Microsoft Office Suite, Mac devices, and any relevant troubleshooting skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing exceptional customer service and how your skills align with our values. Let us know why youāre the perfect fit for Acora!
Show Off Your Communication Skills: As a Desktop Support Analyst, communication is key. In your application, demonstrate your ability to convey technical information clearly and effectively. We love candidates who can connect with users at all levels!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures you donāt miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Acora Limited
āØKnow Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office Suite, Mac devices, and troubleshooting techniques. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
āØShow Off Your Customer Service Skills
Since the role involves delivering exceptional customer service, prepare examples that highlight your communication skills and ability to manage individual customer needs. Think about times when you went above and beyond to help a user or team member.
āØPrepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a complex ticket or setting up AV equipment for an event. Practise how you would approach these scenarios, focusing on your problem-solving process and teamwork.
āØDemonstrate Your Team Spirit
Acora values collaboration, so be ready to talk about how you work with others. Share experiences where youāve collaborated with remote IT teams or contributed to a project, emphasising your flexibility and 'can do' attitude.
