At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction.
- Company: Join a leading IT services company with a global presence and a mission to enhance user experiences.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for personal growth.
- Other info: Opportunity to work with cutting-edge technology and support high-profile clients.
- Why this job: Be part of a dynamic team that values innovation and customer service excellence.
- Qualifications: Strong communication skills and a positive attitude are essential; tech experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
## Job Details: Deskside Support AnalystFull details of the job.| | || --- | --- || | || | || --- | --- || | Deskside Support Analyst || | VN1315 || | Full-Time || | London || | Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our brand is much more than a logo; it is what people feel and think about Acora. This role is integral to our Marketing team, delivering an engaging and compelling story to all our audiences, whether that happens in conversation or through our marketing communications. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win || | We are seeking an experienced and customer-focused Deskside Support Analyst for a fixed-term contract position. Based full-time at our client’s Saffery London Office, you will be an integral member of the onsite support team, delivering high-quality IT support and ensuring an exceptional customer experience through a professional, proactive, and personalised service. The role involves providing deskside support, troubleshooting hardware and software issues, supporting end-user devices and applications, and working closely with users to resolve technical problems efficiently. You will work 38.75 hours per week, Monday to Friday (excluding Bank Holidays), on a shift pattern of either 08:00–16:45 or 09:00–17:45, depending on business requirements. This is a fully onsite position with no work-from-home option, making it ideal for a hands-on IT support professional who thrives in a client-facing environment and is committed to delivering excellent service. || | • Receive, manage, and respond to incidents and service requests escalated from remote IT teams, including Service Desk, Desktop Support, Infrastructure, and Network teams. Support Service Desk tickets where possible. • Provide expert support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications. • Provide support for Apple devices, including MacBooks and iPads. Assist users with device-related issues, configurations, and software installations, ensuring compatibility with the existing IT environment. • Troubleshoot and resolve software and application issues promptly and efficiently. Assist end users with software installations, updates, and configuration changes. • Support and maintain meeting room technology, including Microsoft Teams Rooms, video conferencing equipment, projectors, displays, and audio systems. Ensure the seamless operation of AV equipment during meetings, presentations, and events. • Collaborate with Infrastructure and Network teams to support on-site hardware installations, upgrades, maintenance activities, and the resolution of infrastructure-related issues. • Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is correctly configured and recorded. • Provide IT support for customer conferences and events, including the setup and configuration of IT and AV equipment. Ensure smooth operation throughout events and provide technical assistance to participants as required. • Act as an escalation point for remote IT teams, assisting with the diagnosis and resolution of complex issues that cannot be resolved remotely. Collaborate with support teams to ensure timely issue resolution. • Support the onboarding of new employees, ensuring they have the required IT equipment, system access, and guidance. Provide training and assistance to help new starters integrate smoothly into their roles. • Provide VIP support to senior members of the organisation, delivering a high level of responsiveness, professionalism, and customer service. || | • Microsoft Windows Operating Systems • Microsoft Office, 365 and other associated applications • Building of IT Hardware • Networking skills • Excellent communication and customer service skills at all hierarchical levels || | • Excellent Customer Service skills • Strong interpersonal skills • Ability to manage each Customer as an individual • Demonstrative ‘Can do’ attitude at all times • Flexible • Punctual at all times • Team Player • Excellent communication skills • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment • Excellent multi-tasking skills |
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Deskside Support Analyst in London employer: Acora Limited
Acora Limited is an exceptional employer located in Norwich, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the IT Services and Cybersecurity sectors. Our commitment to exceptional customer service and a supportive team environment makes Acora a rewarding place to build a meaningful career.
Contact Details:
Acora Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst in London
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, especially Microsoft Office Suite and Mac devices. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will highlight your ability to provide exceptional support, which is crucial for this role.
✨Tip Number 3
Research Acora's values and mission to understand their culture better. During your interview, align your answers with their values, such as being a game-changer and working together to win, to demonstrate that you are a good fit for their team.
✨Tip Number 4
Prepare to discuss your experience with troubleshooting and maintaining AV equipment, as this is a key responsibility in the role. Being able to talk confidently about your hands-on experience will show that you're ready to hit the ground running.
We think you need these skills to ace Deskside Support Analyst in London
Microsoft Windows Operating Systems
Microsoft Office Suite and 365
Mac OS support and troubleshooting
Hardware building and troubleshooting
Networking skills
Excellent communication skills
Customer service skills
Interpersonal skills
Ability to work under pressure
Multi-tasking skills
Flexibility and punctuality
AV equipment setup and support
Technical assistance for software installations
Collaboration with IT teams
Inventory management of IT equipment
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT support, particularly with Microsoft applications and Mac devices. Use specific examples that demonstrate your technical skills and customer service abilities.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Acora's mission to improve end user satisfaction and provide examples of how you've delivered exceptional customer service in the past.
Highlight Key Skills:Emphasise your expertise in troubleshooting software issues, supporting AV equipment, and collaborating with teams. Make sure to mention your strong communication skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Deskside Support Analyst.
How to prepare for a job interview at Acora Limited
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office Suite and other applications. Highlight any specific instances where you've successfully resolved technical issues, especially with Mac devices, as this is crucial for the role.
✨Demonstrate Customer Service Excellence
Since the company values exceptional customer satisfaction, share examples of how you've provided outstanding support in previous roles. Emphasise your ability to treat each customer individually and maintain a positive attitude.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to troubleshoot complex issues or manage multiple tasks simultaneously, and be ready to explain your thought process.
✨Research the Company Culture
Familiarise yourself with the company's mission and values. Be ready to discuss how you align with their goal of being 'Game-Changers' and how you can contribute to improving end-user satisfaction through your role.
