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- Tasks: Provide on-site technical support and troubleshoot hardware and software issues.
- Company: Dynamic business technology services partner based in the UK.
- Benefits: Competitive salary, hands-on experience, and opportunities for continuous improvement.
- Why this job: Join a fast-paced environment and enhance user experiences with your tech skills.
- Qualifications: Strong knowledge of Microsoft technologies and excellent user engagement skills.
- Other info: Great opportunity for career growth and professional development.
The predicted salary is between 30000 - 42000 £ per year.
A business technology services partner located in the UK is seeking a Deskside Support Analyst to provide on-site technical support. The ideal candidate will possess strong knowledge of Microsoft technologies and active user engagement skills.
Responsibilities include:
- Troubleshooting hardware and software issues
- Managing user accounts
- Ensuring adherence to service level agreements
The role is essential for maintaining high-quality user experiences in a fast-paced environment, with opportunities to support continuous service improvement.
On-Site IT Support Specialist in Leeds employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Site IT Support Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with Microsoft technologies and any troubleshooting successes. Real-life examples make you stand out!
✨Tip Number 3
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd handle user account management or service level agreements. Being ready to discuss these will show you're serious about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace On-Site IT Support Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and any relevant technical support roles. We want to see how your skills match up with what we're looking for!
Show Off Your Soft Skills: Since user engagement is key, don’t forget to mention your communication skills and any experience you have in troubleshooting. We love candidates who can connect with users and solve their problems effectively.
Be Specific in Your Cover Letter: Use your cover letter to give us examples of how you've handled hardware and software issues in the past. We appreciate concrete examples that show your problem-solving abilities in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies. Be ready to discuss specific tools and software you've used, and how you've solved technical issues in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Engage Like a Pro
User engagement is key for this role, so practice your communication skills. Think about how you can explain complex tech concepts in simple terms. During the interview, demonstrate your ability to connect with users and understand their needs—this will set you apart from other candidates.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of hardware and software issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see your problem-solving process and how you ensure high-quality user experiences.
✨Understand Service Level Agreements
Familiarise yourself with what service level agreements (SLAs) entail, especially in a fast-paced environment. Be ready to talk about how you've adhered to SLAs in previous roles and how you prioritise tasks to meet deadlines. This shows that you’re serious about maintaining quality standards.
