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For Companies Responsibilities
- Receiving and responding to incoming tickets from remote IT teams, providing support for Service Desk tickets when possible.
- Offering expert support for Microsoft Office Suite and various Microsoft applications.
- Providing support for Mac devices, troubleshooting issues, and ensuring compatibility with our IT infrastructure.
- Troubleshooting software‑related issues efficiently and assisting end‑users with installations and updates.
- Maintaining and troubleshooting meeting room technology, ensuring seamless operation of audio‑visual equipment during meetings.
- Collaborating with infrastructure and network teams for hardware installations, upgrades, and troubleshooting.
- Keeping an accurate inventory of IT equipment and performing regular audits.
- Providing IT support for customer conferences and events.
- Serving as an escalation point for remote IT teams for complex issues.
- Assisting with the onboarding of new employees by ensuring they have the necessary equipment and training.
- Offering VIP support to senior team members when required.
Technologies
- Hardware
- Support
- Network
- Windows
- Office 365
- Mobile
- MS Teams
Qualifications
- Proficient in Microsoft Windows Operating Systems and the Microsoft Office Suite, including Office 365 and related applications.
- Ability to build hardware and possess networking skills.
- Excellent communication and customer‑service skills at all levels of hierarchy.
Eligibility
- Full rights to work in the United Kingdom.
Company Culture & EEO Statement
At Acora, we are dedicated to improving end‑user satisfaction and delivering premium experience‑led IT services. Our mission is to unleash the potential of people through exceptional IT experiences. We value three key principles that drive our culture and actions:
- Be the Best You Can Be: We continuously strive for personal and collective improvement.
- We Do What We Say: We follow through on our commitments and communicate clearly to build trust.
- Together We Win: We believe in strong relationships and collaboration to achieve shared goals.
We embrace diversity and are committed to equal opportunities in our hiring practices. As a Disability Confident Committed Employer, we ensure that individuals with disabilities receive reasonable accommodations throughout the application and interview process. Join us at Acora and help create a workplace where everyone can succeed and make a meaningful impact. We look forward to welcoming you to our team.
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Desktop Support Analyst employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Office Suite and any relevant IT support roles. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our mission at Acora. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your application reflects that. Whether it’s through clear language in your CV or a well-structured cover letter, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Desktop Support Analyst position. Plus, it’s super easy!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you're well-versed in Microsoft Windows Operating Systems and the Office Suite. Brush up on troubleshooting techniques for both Windows and Mac devices, as you'll likely be asked to demonstrate your expertise during the interview.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, practice articulating how you've successfully resolved issues in the past. Be ready to share specific examples that highlight your communication skills and ability to provide excellent customer service.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a complex ticket or supporting a VIP. Think through potential scenarios and how you'd approach them, showcasing your problem-solving skills and teamwork.
✨Understand the Company Culture
Familiarise yourself with Acora's values: personal improvement, commitment, and collaboration. Be prepared to discuss how you embody these principles in your work, as cultural fit is just as important as technical skills.