At a Glance
- Tasks: Deliver top-notch technical support and ensure exceptional customer satisfaction.
- Company: Join a global IT services leader dedicated to improving user experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with exciting challenges and career advancement opportunities.
- Why this job: Be a game-changer in IT support and make a real difference for users.
- Qualifications: Experience with Microsoft applications and strong customer service skills.
The predicted salary is between 30000 - 42000 £ per year.
## Job Details: Deskside Support AnalystFull details of the job.| | || --- | --- || | || | || --- | --- || | Deskside Support Analyst || | VN1315 || | Full-Time || | London || | Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact. Our brand is much more than a logo; it is what people feel and think about Acora. This role is integral to our Marketing team, delivering an engaging and compelling story to all our audiences, whether that happens in conversation or through our marketing communications. Our Values We’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. • Be the best you can be • We do what we say • Together we win || | We are seeking an experienced and customer-focused Deskside Support Analyst for a fixed-term contract position. Based full-time at our client’s Saffery London Office, you will be an integral member of the onsite support team, delivering high-quality IT support and ensuring an exceptional customer experience through a professional, proactive, and personalised service. The role involves providing deskside support, troubleshooting hardware and software issues, supporting end-user devices and applications, and working closely with users to resolve technical problems efficiently. You will work 38.75 hours per week, Monday to Friday (excluding Bank Holidays), on a shift pattern of either 08:00–16:45 or 09:00–17:45, depending on business requirements. This is a fully onsite position with no work-from-home option, making it ideal for a hands-on IT support professional who thrives in a client-facing environment and is committed to delivering excellent service. || | • Receive, manage, and respond to incidents and service requests escalated from remote IT teams, including Service Desk, Desktop Support, Infrastructure, and Network teams. Support Service Desk tickets where possible. • Provide expert support for Microsoft 365 applications and services, including Outlook, Teams, OneDrive, SharePoint, and other Microsoft applications. • Provide support for Apple devices, including MacBooks and iPads. Assist users with device-related issues, configurations, and software installations, ensuring compatibility with the existing IT environment. • Troubleshoot and resolve software and application issues promptly and efficiently. Assist end users with software installations, updates, and configuration changes. • Support and maintain meeting room technology, including Microsoft Teams Rooms, video conferencing equipment, projectors, displays, and audio systems. Ensure the seamless operation of AV equipment during meetings, presentations, and events. • Collaborate with Infrastructure and Network teams to support on-site hardware installations, upgrades, maintenance activities, and the resolution of infrastructure-related issues. • Maintain an accurate inventory of IT assets, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is correctly configured and recorded. • Provide IT support for customer conferences and events, including the setup and configuration of IT and AV equipment. Ensure smooth operation throughout events and provide technical assistance to participants as required. • Act as an escalation point for remote IT teams, assisting with the diagnosis and resolution of complex issues that cannot be resolved remotely. Collaborate with support teams to ensure timely issue resolution. • Support the onboarding of new employees, ensuring they have the required IT equipment, system access, and guidance. Provide training and assistance to help new starters integrate smoothly into their roles. • Provide VIP support to senior members of the organisation, delivering a high level of responsiveness, professionalism, and customer service. || | • Microsoft Windows Operating Systems • Microsoft Office, 365 and other associated applications • Building of IT Hardware • Networking skills • Excellent communication and customer service skills at all hierarchical levels || | • Excellent Customer Service skills • Strong interpersonal skills • Ability to manage each Customer as an individual • Demonstrative ‘Can do’ attitude at all times • Flexible • Punctual at all times • Team Player • Excellent communication skills • Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment • Excellent multi-tasking skills | #J-18808-Ljbffr
Deskside Support Analyst employer: Acora Limited
Acora Limited is an exceptional employer located in Norwich, offering a dynamic work culture that fosters collaboration and innovation. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement within the IT Services and Cybersecurity sectors. Our commitment to exceptional customer service and a supportive team environment makes Acora a rewarding place to build a meaningful career.
Contact Details:
Acora Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise, especially with Microsoft applications and troubleshooting. This can really set you apart from the crowd.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common questions for IT roles and be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our mission. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Deskside Support Analyst
Technical Support
Microsoft Office Suite
Mac Support
Software Troubleshooting
AV Equipment Setup
Networking Skills
Customer Service Skills
Interpersonal Skills
Inventory Management
Collaboration with IT Teams
Onboarding Support
Problem-Solving Skills
Multi-Tasking Skills
Flexibility
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Analyst role. Highlight your expertise in Microsoft applications and customer service, as these are key to impressing us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how you can contribute to our mission of improving end user satisfaction. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, share examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide exceptional support, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office Suite and other Microsoft applications. Be ready to discuss how you've tackled software-related issues in the past, especially with Mac devices. They’ll want to see that you can troubleshoot effectively and provide top-notch support.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer satisfaction, prepare examples of how you've gone above and beyond for users in previous roles. Think about specific situations where your communication and interpersonal skills made a difference.
✨Be Ready for Technical Scenarios
Expect some technical questions or scenarios during the interview. Practice explaining how you would handle common issues, like troubleshooting meeting room technology or assisting with AV equipment. This will show that you can think on your feet and solve problems under pressure.
✨Demonstrate Your Team Spirit
This role requires collaboration with various teams, so be prepared to discuss how you work well with others. Share examples of successful teamwork and how you’ve contributed to achieving common goals. A positive 'can do' attitude will go a long way!
