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For Companies At a Glance
- Tasks: Deliver top-notch technical support and ensure exceptional customer satisfaction.
- Company: Join a game-changing IT company with a global presence and a focus on premium experiences.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that transforms IT experiences for users worldwide.
- Qualifications: Experience with Microsoft applications, excellent communication skills, and a positive attitude.
- Other info: Great opportunity for career advancement in a supportive and innovative environment.
The predicted salary is between 30000 - 42000 £ per year.
Acora are a progressive full‑stack full‑service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results – often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our brand is much more than a logo; it is what people feel and think about Acora. This role is integral to our Marketing team, delivering an engaging and compelling story to all our audiences, whether that happens in conversation or through our marketing communications.
Our Values
- Be the best you can be
- We do what we say
- Together we win
Description
As a member of the onsite support team, you will play a key role in the delivery of high‑quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible
- Provide expert support for Microsoft Office Suite and other Microsoft applications
- Provide support for Mac devices, including MacBooks and iPads. Assist users with Mac‑related issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure
- Troubleshoot and resolve software‑related issues promptly and efficiently. Assist end‑users with software installations and updates
- Maintain and troubleshoot meeting room technology, including video‑conferencing equipment, projectors, and audio systems. Ensure seamless operation of audio‑video equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences
- Collaborate with infrastructure and network teams to support on‑site hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructure‑related issues
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured
- Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audio‑video equipment during customer‑facing events. Offer technical assistance to event participants as needed
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution
- Assist with the on‑boarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles
- Provide VIP support where required to senior members of the organisation
Key Skills
- Microsoft Windows Operating Systems
- Microsoft Office, 365 and other associated applications
- Building of hardware
- Networking skills
- Excellent communication and customer service skills at all hierarchical levels
Personal Specification
- Excellent Customer Service skills
- Strong interpersonal skills
- Ability to manage each Customer as an individual
- Demonstrative ‘Can do’ attitude at all times
- Flexible
- Punctual at all times
- Team Player
- Excellent communication skills
- Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment
- Excellent multi‑tasking skills
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Deskside Support Analyst employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. Chat with people in the field and let them know you're on the lookout for a Deskside Support Analyst role. You never know who might have a lead or a referral!
✨Tip Number 2
Show off your skills! If you get the chance, demonstrate your technical know-how during interviews. Bring examples of how you've tackled issues in the past, especially with Microsoft applications or Mac devices. This will help us see your problem-solving abilities in action.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website and see if we’re a good fit for you. Tailor your approach to highlight how you can contribute to our mission of delivering amazing IT experiences.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Deskside Support Analyst role. Highlight your expertise in Microsoft applications and customer service, as these are key to impressing us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about IT support and how you can contribute to our mission of improving end user satisfaction. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide exceptional support, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office Suite and other Microsoft applications. Be ready to discuss how you've tackled software-related issues in the past, especially with Mac devices. They’ll want to see that you can troubleshoot effectively and provide top-notch support.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer satisfaction, prepare examples of how you've gone above and beyond for customers in previous roles. Think about specific situations where your communication and interpersonal skills made a difference.
✨Be Ready for Technical Scenarios
Expect some technical questions or scenarios during the interview. Practice explaining how you would handle common issues, like troubleshooting meeting room technology or assisting with AV equipment. This will show that you can think on your feet and are prepared for the challenges of the job.
✨Demonstrate Your Team Spirit
Acora values teamwork, so be prepared to discuss how you’ve collaborated with others in past roles. Share examples of how you’ve worked with remote IT teams or supported colleagues during busy times. Highlighting your ability to work well with others will resonate with their culture.
