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For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure customer satisfaction.
- Company: Join a leading IT services company with a global presence and a mission to enhance user experiences.
- Benefits: Enjoy flexible working options, a collaborative culture, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values innovation and customer service excellence.
- Qualifications: Strong communication skills and a positive attitude are essential; tech experience is a plus.
- Other info: Opportunity to work with cutting-edge technology and support high-profile clients.
The predicted salary is between 28800 - 43200 Ā£ per year.
Acora are a progressive fullāstack fullāservice business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results ā often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our brand is much more than a logo; it is what people feel and think about Acora. This role is integral to our Marketing team, delivering an engaging and compelling story to all our audiences, whether that happens in conversation or through our marketing communications.
Our Values
Be the best you can be
We do what we say
Together we win
DescriptionAs a member of the onsite support team, you will play a key role in the delivery of highāquality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities
Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc. Support Service Desk with tickets where possible
Provide expert support for Microsoft Office Suite and other Microsoft applications
Provide support for Mac devices, including MacBooks and iPads. Assist users with Macārelated issues, configurations, and software installations. Ensure compatibility and integration of Mac devices with the existing IT infrastructure
Troubleshoot and resolve softwareārelated issues promptly and efficiently. Assist endāusers with software installations and updates
Maintain and troubleshoot meeting room technology, including videoāconferencing equipment, projectors, and audio systems. Ensure seamless operation of audioāvideo equipment during meetings and events. Assist users with setting up and using AV equipment for presentations and conferences
Collaborate with infrastructure and network teams to support onāsite hardware installations, upgrades, and maintenance. Assist in troubleshooting and resolving network and infrastructureārelated issues
Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices. Track asset allocation, perform regular audits, and ensure equipment is properly configured
Provide IT support for customer conferences and events, including setting up and configuring IT equipment. Ensure the smooth operation of audioāvideo equipment during customerāfacing events. Offer technical assistance to event participants as needed
Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely. Collaborate with remote IT teams to ensure timely issue resolution
Assist with the onāboarding of new employees, ensuring they have the necessary IT equipment and access. Provide training and support to new starters to ensure a smooth transition into their roles
Provide VIP support where required to senior members of the organisation
Key Skills
Microsoft Windows Operating Systems
Microsoft Office, 365 and other associated applications
Building of hardware
Networking skills
Excellent communication and customer service skills at all hierarchical levels
Personal Specification
Excellent Customer Service skills
Strong interpersonal skills
Ability to manage each Customer as an individual
Demonstrative \āCan do\ā attitude at all times
Flexible
Punctual at all times
Team Player
Excellent communication skills
Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment
Excellent multiātasking skills
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Deskside Support Analyst employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Deskside Support Analyst
āØTip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, especially Microsoft Office Suite and Mac devices. Being able to demonstrate your expertise in these areas during the interview will set you apart from other candidates.
āØTip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues for users in the past. This will highlight your ability to provide exceptional support, which is crucial for this role.
āØTip Number 3
Research Acora's values and mission to understand their culture better. During your interview, align your answers with their values, such as being a game-changer and working together to win, to demonstrate that you are a good fit for their team.
āØTip Number 4
Prepare to discuss your experience with troubleshooting and maintaining AV equipment, as this is a key responsibility in the role. Being able to talk confidently about your hands-on experience will show that you're ready to hit the ground running.
We think you need these skills to ace Deskside Support Analyst
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Microsoft applications and Mac devices. Use specific examples that demonstrate your technical skills and customer service abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Acora's mission to improve end user satisfaction and provide examples of how you've delivered exceptional customer service in the past.
Highlight Key Skills: Emphasise your expertise in troubleshooting software issues, supporting AV equipment, and collaborating with teams. Make sure to mention your strong communication skills and ability to work under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Deskside Support Analyst.
How to prepare for a job interview at Acora Limited
āØShowcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Office Suite and other applications. Highlight any specific instances where you've successfully resolved technical issues, especially with Mac devices, as this is crucial for the role.
āØDemonstrate Customer Service Excellence
Since the company values exceptional customer satisfaction, share examples of how you've provided outstanding support in previous roles. Emphasise your ability to treat each customer individually and maintain a positive attitude.
āØPrepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to troubleshoot complex issues or manage multiple tasks simultaneously, and be ready to explain your thought process.
āØResearch the Company Culture
Familiarise yourself with the company's mission and values. Be ready to discuss how you align with their goal of being 'Game-Changers' and how you can contribute to improving end-user satisfaction through your role.
