Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and ensure seamless operation of IT equipment.
- Company: Join Acora, a forward-thinking tech services partner embracing the AI era.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference by delivering exceptional customer service and support.
- Qualifications: Experience with Microsoft Office, Windows, and strong communication skills required.
- Other info: Dynamic team environment with opportunities to work on exciting projects.
The predicted salary is between 30000 - 42000 £ per year.
About Us
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our Values
- Be the best you can be
- We do what we say
- Together we win
Description
As a member of the Response Team on the Service Desk, you will play a key role in the delivery of exceptional customer service to the business and the customer. As a member of the onsite support team, you will play a key role in the delivery of high-quality technical support for the business and the customer, whilst delivering exceptional customer satisfaction and a personalised service.
Key Responsibilities
- Receive and respond to incoming tickets from remote IT teams, such as service desk, desktop support, network support, etc.
- Support Service Desk with tickets where possible.
- Provide expert support for Microsoft Office Suite and other Microsoft applications.
- Provide support for Mac devices, including MacBooks and iPads.
- Assist users with Mac‑related issues, configurations, and software installations.
- Ensure compatibility and integration of Mac devices with the existing IT infrastructure.
- Troubleshoot and resolve software‑related issues promptly and efficiently.
- Assist end‑users with software installations and updates.
- Maintain and troubleshoot meeting room technology, including video conferencing equipment, projectors, and audio systems.
- Ensure seamless operation of audio‑video equipment during meetings and events.
- Assist users with setting up and using AV equipment for presentations and conferences.
- Collaborate with infrastructure and network teams to support on‑site hardware installations, upgrades, and maintenance.
- Assist in troubleshooting and resolving network and infrastructure‑related issues.
- Maintain an accurate inventory of IT equipment, including laptops, desktops, peripherals, and mobile devices.
- Track asset allocation, perform regular audits, and ensure equipment is properly configured.
- Provide IT support for customer conferences and events, including setting up and configuring IT equipment.
- Ensure the smooth operation of audio‑video equipment during customer‑facing events.
- Offer technical assistance to event participants as needed.
- Serve as an escalation point for remote IT teams, helping to troubleshoot complex issues that cannot be resolved remotely.
- Collaborate with remote IT teams to ensure timely issue resolution.
- Assist with the on‑boarding of new employees, ensuring they have the necessary IT equipment and access.
- Provide training and support to new starters to ensure a smooth transition into their roles.
- Provide VIP support where required to senior members of the organization.
Key Skills
- Microsoft Windows Operating Systems.
- Microsoft Office, 365 and other associated applications.
- Building of hardware.
- Networking skills.
- Excellent communication and customer service skills at all hierarchical levels.
Personal Specification
- Excellent Customer Service skills.
- Strong interpersonal skills.
- Ability to manage each Customer as an individual.
- Demonstrative ‘Can do’ attitude at all times.
- Flexible.
- Punctual at all times.
- Team Player.
- Excellent communication skills.
- Ability to work under pressure, using your own initiative and to tight deadlines in a target driven environment.
- Excellent multi‑tasking skills.
Desktop Support Analyst in City of London employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst in City of London
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to desktop support. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical expertise and customer service achievements. This can really set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by doing mock sessions with friends or using online resources. Focus on common questions related to desktop support and customer service scenarios.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our team. Your next opportunity could be just a click away!
We think you need these skills to ace Desktop Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Desktop Support Analyst role. Highlight your expertise in Microsoft Office Suite, customer service, and any relevant technical support experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about providing exceptional customer service and how your skills align with our values. Be genuine and let your personality come through!
Showcase Your Technical Skills: Don’t forget to mention your technical know-how! Whether it's troubleshooting Mac devices or maintaining AV equipment, make sure we see your hands-on experience and problem-solving abilities in your application.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Acora Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Office Suite, Mac devices, and networking basics. Be ready to discuss specific scenarios where you've successfully resolved technical issues, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples that highlight your communication skills and ability to manage individual customer needs. Think of times when you went above and beyond to help someone out.
✨Be Ready for Practical Questions
Expect some practical questions or even a live troubleshooting scenario during the interview. Practise explaining your thought process clearly while solving a problem, as this will demonstrate your analytical skills and approach to challenges.
✨Demonstrate Team Spirit
Acora values teamwork, so be prepared to discuss how you've collaborated with others in past roles. Share examples of how you’ve worked with remote teams or supported colleagues, showing that you can contribute positively to the team dynamic.
