Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer accounts, develop relationships, and identify growth opportunities daily.
- Company: Join a leading IT services company with over 25 years of experience and a global presence.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a mission-driven team focused on enhancing user satisfaction and delivering exceptional IT experiences.
- Qualifications: Experience in customer relationship management and familiarity with CRM systems like Microsoft Dynamics required.
- Other info: Participate in networking events and collaborate on innovative projects across the company.
The predicted salary is between 28800 - 42000 £ per year.
About Us
Acora are a progressive full‑stack full‑service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results – often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our Values
- Be the best you can be
- We do what we say
- Together we win
Description
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business.
Key Responsibilities
- Manage existing customer accounts and potential customer relationships
- Creating and managing opportunities
- Manage and maintain customer account plans and strategic direction
- Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Meeting and presenting to customers regularly
- Escalating customer issues through the wider company
- Attending network events
- Spotting development opportunities with your customers
- Providing exceptional customer service
- Spotting development opportunities with customers to cross‑sell other established services
- Strategising the long‑term growth of your customer accounts
- Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings
- Contributing to inter‑departmental projects that contribute to wider company objectives
- Adhering to company policies
- Maintaining accurate records using company systems such as Microsoft Dynamics
Key Skills
- Managing existing and potential customer relationships
- Creating and managing opportunities
- Ensuring the continued year on year growth of OPEX and CAPEX sales
- Producing customer forecasts and strategies
- Regularly meeting and presenting to customers
- Escalating customer issues through the wider company
- Attending networking events
- Knowledge of Microsoft Dynamics or similar CRM systems
Personal Specification
- Time management and organisation
- Analytical and problem‑solving skills
- Spotting development opportunities with your customers
#J-18808-Ljbffr
Account Manager employer: Acora Limited
Contact Detail:
Acora Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's mission and values. Understanding their commitment to improving end user satisfaction and their approach to IT services will help you align your responses during interviews and demonstrate that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations for the Account Manager role, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed customer accounts in the past. Highlighting your experience with CRM systems, especially Microsoft Dynamics, will show that you have the technical skills needed for the role.
✨Tip Number 4
Stay updated on industry trends and challenges, particularly in cybersecurity and IT services. Being knowledgeable about these areas will allow you to engage in meaningful conversations with potential customers and demonstrate your expertise.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and customer relationship management. Use specific examples that demonstrate your ability to achieve sales growth targets and manage customer accounts effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company’s mission. Mention how your skills align with their values, such as being the best you can be and working together to win. Provide examples of how you've successfully developed customer relationships in the past.
Showcase Relevant Skills: Emphasise your analytical thinking, time management, and problem-solving abilities in your application. Highlight any experience you have with CRM systems like Microsoft Dynamics, as this is crucial for the role.
Prepare for Potential Questions: Think about how you would respond to questions regarding your approach to managing customer accounts and developing sales opportunities. Be ready to discuss specific strategies you've used in previous roles to achieve KPIs and ensure customer satisfaction.
How to prepare for a job interview at Acora Limited
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Relationship Management Skills
As an Account Manager, your ability to build and maintain relationships is crucial. Prepare examples from your past experiences where you've successfully managed customer accounts or resolved issues. Highlight how you can apply these skills to benefit the company.
✨Prepare for Sales-Related Questions
Expect questions about your experience with sales growth and opportunity management. Be ready to discuss specific strategies you've used to achieve KPIs and how you plan to create and manage a sales pipeline in this new role.
✨Showcase Your Problem-Solving Abilities
The role requires analytical thinking and problem-solving skills. Prepare to discuss scenarios where you've identified issues and implemented solutions. This will demonstrate your capability to handle challenges that may arise in managing customer accounts.
