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For Companies At a Glance
- Tasks: Support Sales and Marketing operations, ensuring customer satisfaction and smooth internal processes.
- Company: Join Acora, a progressive tech services partner embracing the AI era.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Why this job: Be a key player in enhancing customer experiences and driving team success.
- Qualifications: Strong organisational skills, excellent communication, and a proactive problem-solving mindset.
- Other info: Dynamic environment with a focus on teamwork and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
The Solutions Co-Ordinator plays a pivotal role in supporting the day-to-day operations of the Sales and Marketing functions. This role is central to ensuring that customer needs are met, opportunities are followed up effectively, and internal processes can operate smoothly. By providing essential administrative and operational support, the Solutions Co-Ordinator will contribute directly to the overall high standards of the customer experience and the success of the Solutions Team.
Responsibilities
- Provide administrative support to Solutions and Marketing Team
- Assist with the creation, tracking, and follow-up of sales opportunities and proposals
- Maintain regular communication with customers to ensure satisfaction and engagement
- Identify opportunities to cross-sell or upsell additional services
- Assist in planning and supporting account plans
- Ensure customer orders and service cases are complete and accurate before handover
- Liaise with internal departments to coordinate service delivery and resolve queries
- Support the onboarding of new customers, ensuring a smooth and professional experience
- Help maintain internal documentation, CRM, knowledge bases, and process guides
- Co-ordinate the scheduling of internal / external meetings, including assistance with agendas and follow-ups
- Participate in training and development activities to build product and process knowledge
Key Skills
- Strong organisational and time-management skills
- Excellent written and verbal communication
- High accuracy and attention to detail
- Ability to prioritise and manage multiple tasks simultaneously
- Proactive approach to problem-solving
- Strong interpersonal skills and confidence interacting across teams
- Competent in producing reports, presentations, and structured documentation
- Relationship-building and customer service skills
- Ability to work under pressure and meet deadlines
- Process-driven mindset with ability to follow structured workflows
- Understanding of end-to-end sales processes and sales cycles
- Familiarity with CRM systems and pipeline management
- Knowledge of quoting, proposal creation, and contract processes
- Basic awareness of marketing–sales alignment (lead management, campaigns, events)
Interview Process
- Screening call: Phone call with our recruitment team to assess your suitability for the role, but also if the role is right for you.
- First interview: A video call over MS Teams with the Hiring Manager + Team Member.
- Second interview: Usually F2F interview onsite at our office in Norwich.
About Acora
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible.
We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our Values
- BE THE BEST YOU CAN BE: We challenge ourselves to raise our game each day. By embracing a mindset of growth, we continuously strive to improve ourselves, our ways of working, and the service we deliver to our customers.
- WE DO WHAT WE SAY: When we make a promise, we follow-through - no excuses. We don’t leave anyone hanging or walk away from challenges. Reliable and focused, we value clear communication to build trust and give customers, and colleagues, the confidence they can count on us every time.
- TOGETHER WE WIN: Business is the biggest team sport of them all. By communicating well, breaking down silos and staying aligned, we create clarity and focus. Strong relationships, shared goals and commitment make us a winning team – for each other and for our customers.
How to become a member of Acora
If you would like to be considered for this position and want to be part of a growing & innovative company, click "apply" now. To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need.
We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Solutions Co-ordinator employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solutions Co-ordinator
✨Tip Number 1
Get to know the company inside out! Research Acora's values and services so you can show how you align with their mission during interviews. This will help us see that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Solutions Co-ordinator, you'll need to interact with customers and internal teams. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Be proactive in your follow-ups! After interviews, send a thank-you email to express your appreciation and reiterate your enthusiasm for the role. It shows us that you’re serious about the opportunity and helps you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your skills and experience directly to us at Acora.
We think you need these skills to ace Solutions Co-ordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Solutions Co-ordinator role. We want to see how you can contribute to our Sales and Marketing functions!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your written communication skills in your application. Use clear and concise language to demonstrate your ability to convey information effectively.
Highlight Your Organisational Skills: As a Solutions Co-ordinator, you'll need to juggle multiple tasks. Share examples from your past experiences that show how you've successfully managed your time and prioritised tasks to meet deadlines.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Solutions Co-ordinator role. Familiarise yourself with the responsibilities listed in the job description, such as providing administrative support and maintaining customer communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Given that strong organisational and time-management skills are key for this position, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured accuracy in your work.
✨Communicate Effectively
Since excellent written and verbal communication is crucial, practice articulating your thoughts clearly. During the interview, be concise but thorough in your responses. You might even want to prepare a few questions to ask them about their communication processes within the team.
✨Demonstrate a Proactive Mindset
The role requires a proactive approach to problem-solving. Think of instances where you identified issues before they became problems or suggested improvements to processes. Sharing these examples will show that you embody the values of being a game-changer and that you can contribute positively to their team.