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- Tasks: Provide on-site technical support and resolve IT incidents for clients.
- Company: Dynamic technology services partner in London.
- Benefits: Competitive salary, hands-on experience, and a vibrant work culture.
- Why this job: Join a diverse tech environment and enhance your problem-solving skills.
- Qualifications: Strong knowledge of Microsoft systems and excellent customer service skills.
- Other info: Opportunity to grow within a supportive team and learn from industry experts.
The predicted salary is between 28800 - 43200 £ per year.
A technology services partner is looking for a Service Desk Analyst in London to provide technical support and resolve incidents. The ideal candidate will have strong skills in Microsoft operating systems and cloud technologies, great customer service abilities, and the capacity to follow ITIL best practices.
You will work on-site at client locations with a proactive approach to problem-solving, providing an essential support function within a diverse tech environment.
Service Desk Analyst - On-Site IT Support (London) employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst - On-Site IT Support (London)
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in IT support. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft operating systems and cloud technologies. We want you to shine when they ask about your experience!
✨Tip Number 3
Show off your customer service skills during interviews. Think of examples where you’ve gone above and beyond to help someone. Remember, it’s all about that proactive problem-solving approach!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Service Desk Analyst - On-Site IT Support (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft operating systems and cloud technologies. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Customer Service Skills: As a Service Desk Analyst, great customer service is key. Use your application to share examples of how you've helped customers in the past. We love seeing candidates who can communicate effectively and resolve issues with a smile!
Follow ITIL Best Practices: If you’ve got experience with ITIL, make sure to mention it! We’re looking for someone who understands these best practices, so include any relevant certifications or training in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and cloud technologies. Be ready to discuss specific tools and platforms you've worked with, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech but can also apply it effectively.
✨Show Off Your Customer Service Skills
Since this role involves direct interaction with clients, prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle real-world scenarios with a positive attitude.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is crucial for this position. Brush up on the key concepts and be prepared to discuss how you've applied them in previous roles. This will show that you’re not only technically savvy but also understand the importance of structured processes in IT support.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical problem-solving questions during the interview. Practice articulating your thought process when tackling technical issues. This will highlight your proactive approach and ability to think on your feet, which is essential for providing effective on-site support.
