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- Tasks: Provide first-line IT support and troubleshoot Windows and Microsoft tech issues.
- Company: Join Acora, a forward-thinking tech company embracing AI and innovation.
- Benefits: Enjoy private medical, pension, gym membership, and 25 days annual leave.
- Why this job: Kickstart your career in IT with hands-on experience and growth opportunities.
- Qualifications: Proficiency in Windows OS and Microsoft applications is essential.
- Other info: Hybrid working model with a supportive team culture.
The predicted salary is between 20800 - 26000 £ per year.
Join to apply for the Service Desk Analyst role at Acora - IT, Cyber & AI.
Acora - IT, Cyber & AI provided pay range. This range is provided by Acora - IT, Cyber & AI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
- Base pay range: Up to £26,000
- Contract Type: Permanent Full-Time
- Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
- Office Location/Working Policy: Hybrid - 3 days office
- Hours: 0600 to 2300 (Shift pattern included)
- What to wear: Smart casual
Role Responsibilities:
- Provide first-line support for all IT-related issues with a primary focus on Windows operating systems and Microsoft technology.
- Diagnose and resolve hardware, software, and network issues in a timely and efficient manner.
- Respond to service desk tickets, emails, and phone calls, ensuring a high level of customer satisfaction.
- Possess in-depth knowledge and hands-on experience with various versions of Windows OS (Windows 7, 8, 10) and server editions.
- Perform system installations, configurations, and upgrades for Windows environments.
- Troubleshoot and resolve issues related to Windows OS, including system performance and security.
- Expertise in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and troubleshooting issues related to these applications.
- Experience with Microsoft Exchange for email administration and support.
- Knowledge of Active Directory, Group Policy, and other Microsoft server technologies.
- Develop and maintain user guides, FAQs, and documentation for common technical issues.
- Provide training sessions to end-users on Windows and Microsoft applications to enhance their proficiency.
- Collaborate with other IT teams to elevate and resolve complex technical issues.
- Communicate effectively with end-users, keeping them informed about the status of their support requests.
Skills, Knowledge & Experience:
- Proficient in supporting Windows and Mac systems, adept at troubleshooting and optimising both environments.
- Extensive experience supporting Microsoft Exchange for seamless email communication.
- Strong Active Directory skills, covering both on-premises and cloud configurations.
- In-depth knowledge of Azure and Office 365, with hands-on experience in implementing and supporting cloud-based solutions.
- Skilled in building and imaging Windows machines, ensuring standardised and optimised deployments.
- Proven ability to diagnose and resolve complex issues related to OS, applications, and hardware components.
- Implementation and maintenance of security measures within Windows and Mac environments.
- Providing responsive and effective end-user support with a focus on issue resolution.
- Developing clear documentation for configurations, troubleshooting, and user guides.
- Effective collaboration with cross-functional teams, along with clear communication of technical information to non-technical users.
- Commitment to staying current with the latest technology developments through ongoing training and certifications.
Equal Opportunities at Acora:
Acora is an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people on the basis of qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.
Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team.
Service Desk Analyst employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to current employees at Acora on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Service Desk Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around Windows OS and Microsoft applications. We recommend doing some mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples of how you've diagnosed and resolved IT issues in the past. This will demonstrate your hands-on experience and ability to handle real-world challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Acora team.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Analyst role. Highlight your experience with Windows OS, Microsoft technologies, and any relevant troubleshooting skills. We want to see how you can be the best you can be for this position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our values at Acora. Remember, we do what we say, so be genuine and clear in your communication.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love candidates who can demonstrate their ability to tackle challenges head-on and provide effective solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a key trait for a Service Desk Analyst!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and Microsoft technologies. Be ready to discuss your hands-on experience with different versions of Windows OS, as well as troubleshooting techniques for common issues. This will show that you're not just familiar with the tech but can also handle real-world problems.
✨Practice Customer Service Scenarios
As a Service Desk Analyst, you'll be the first point of contact for users facing IT issues. Prepare for the interview by practising how you would handle various customer service scenarios. Think about how to communicate effectively and keep users informed about their support requests, as this is key to ensuring high customer satisfaction.
✨Show Off Your Documentation Skills
Acora values clear communication and documentation. Bring examples of user guides or FAQs you've created in the past, or be prepared to discuss how you would develop these resources for common technical issues. This demonstrates your ability to enhance user proficiency and support the team.
✨Emphasise Team Collaboration
Highlight your experience working with cross-functional teams. Be ready to share examples of how you've collaborated with others to resolve complex technical issues. Acora believes in teamwork, so showing that you can work well with others will make you a strong candidate.
