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For Companies At a Glance
- Tasks: Provide top-notch technical support and solve IT issues for clients.
- Company: Leading IT service company in London with a customer-first approach.
- Benefits: Competitive salary up to £28,000 and a permanent full-time position.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Proven customer service experience and strong communication skills.
- Other info: Full rights to work in the UK required; proactive problem-solving is key.
The predicted salary is between 16800 - 28000 £ per year.
A leading IT service company in London seeks a Service Desk Analyst to provide technical support to clients. Responsibilities include diagnosing IT issues, managing case records, and ensuring customer satisfaction.
The ideal candidate will have proven customer service experience and excellent communication skills. This is a full-time, permanent onsite position with a salary of up to £28,000. The role requires full rights to work in the UK and a proactive approach to problem-solving.
Onsite Service Desk Analyst – Customer-First IT Support employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Service Desk Analyst – Customer-First IT Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry and let them know you're on the hunt for a Service Desk Analyst role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common technical support scenarios and practice your customer service responses. Remember, they want to see how you handle real-life situations, so be ready to showcase your problem-solving skills.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got a streamlined process that makes it easy for you to get noticed. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Onsite Service Desk Analyst – Customer-First IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and technical skills. We want to see how you’ve tackled IT issues in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch IT support and how you can contribute to our customer-first approach.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure you convey your ability to explain technical issues clearly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT support. Be ready to discuss common issues you might encounter and how you would resolve them. This shows that you're proactive and prepared, which is exactly what the company is looking for.
✨Customer Service is Key
Since this role focuses heavily on customer satisfaction, think of examples from your past experiences where you provided excellent service. Be ready to share these stories during the interview to demonstrate your skills in handling customer queries effectively.
✨Communication is Crucial
Practice explaining technical concepts in simple terms. The ability to communicate clearly with clients who may not be tech-savvy is essential. We recommend doing a mock interview with a friend to refine your communication style.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you successfully diagnosed and resolved IT issues. Highlight your proactive approach and how you ensure that customers feel supported throughout the process. This will resonate well with the interviewers.
