At a Glance
- Tasks: Provide on-site tech support and resolve user issues with hardware and software.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy private medical, pension, 25 days leave, gym membership, and more.
- Other info: Great opportunity for career growth in a fast-paced, supportive environment.
- Why this job: Be the go-to tech hero, making a real difference in users' daily experiences.
- Qualifications: Strong tech skills and a passion for helping others solve problems.
The predicted salary is between 30000 - 40000 € per year.
Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme.
The Role: As a Deskside Support Analyst, you will be part of the Service Operations team, providing face‑to‑face and on‑site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access‑related issues, ensuring a high‑quality user experience in a fast‑paced, security‑conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer‑focused approach to problem resolution, operating in line with ITIL best practices.
Role Responsibilities:
- Provide deskside and on‑site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels.
- Perform hands‑on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology.
- Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure).
- Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID.
- Install, configure, upgrade, and replace end‑user hardware and software in accordance with standard operating procedures.
- Escalate complex or unresolved issues to second‑ or third‑line support teams while maintaining ownership and clear communication with the user.
- Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs).
- Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery.
- Support security and compliance requirements, including endpoint protection, patching, and secure device handling.
- Collaborate with service desk, infrastructure, and security teams to support continuous service improvement.
- Participate in shift‑based or on‑call rotations where required to support business operational needs.
Skills, Knowledge:
Desktop Support Analyst in Nottingham employer: Acora - IT, Cyber & AI
As a Desktop Support Analyst, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. With benefits such as private medical insurance, a generous pension scheme, and a commitment to work-life balance through 25 days of annual leave, our company fosters a culture of collaboration and continuous improvement. Located in a fast-paced, security-conscious setting, you will have the opportunity to enhance your technical skills while making a meaningful impact on user experience.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Desktop Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and common troubleshooting scenarios. We recommend practising with friends or family to get comfortable explaining your thought process when resolving issues.
✨Tip Number 3
Show off your customer service skills! During interviews, share examples of how you've gone above and beyond to help users. We want to see that proactive, customer-focused approach in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Desktop Support Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your technical skills and experience with Microsoft operating systems, Active Directory, and any relevant troubleshooting expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch support and how your proactive approach aligns with our customer-focused ethos. Let us know what makes you the perfect fit for StudySmarter!
Show Off Your Interpersonal Skills:As a Deskside Support Analyst, you'll be interacting with users daily. Make sure to showcase your excellent interpersonal skills in your application. Share examples of how you've resolved issues while keeping users informed and satisfied – we love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft operating systems, Active Directory, and troubleshooting hardware issues. Be ready to discuss specific scenarios where you've resolved similar problems in the past.
✨Show Off Your People Skills
As a Desktop Support Analyst, you'll be interacting with users regularly. Prepare examples that showcase your excellent interpersonal skills and how you've provided a high-quality user experience in previous roles.
✨Familiarise Yourself with ITIL Practices
Since this role operates in line with ITIL best practices, it’s crucial to understand these principles. Be prepared to discuss how you've applied ITIL methodologies in your past experiences, particularly in incident management and service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling a complex technical issue or managing user expectations. Practise articulating your thought process and problem-solving approach clearly and confidently.
