At a Glance
- Tasks: Provide on-site tech support and resolve user issues in a fast-paced environment.
- Company: Join Acora, a progressive tech services partner embracing the AI era.
- Benefits: Enjoy 25 days leave, private medical, and endless learning opportunities.
- Other info: Be part of a diverse team committed to equal opportunities and growth.
- Why this job: Make a real impact by helping users and enhancing their tech experience.
- Qualifications: Strong tech skills and excellent communication are key for this role.
The predicted salary is between 50310 - 61490 £ per year.
Working hours: Shift based between 0800 - 1800
About the role
As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices.
What you'll do
- Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels
- Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology
- Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure)
- Manage user account administration, including account creation, access provisioning, group membership, and password resets using Active Directory / Entra ID
- Install, configure, upgrade, and replace end-user hardware and software in accordance with standard operating procedures
- Escalate complex or unresolved issues to second- or third-line support teams while maintaining ownership and clear communication with the user
- Ensure all incidents and service requests are accurately logged, prioritised, and resolved within agreed service level agreements (SLAs)
- Follow documented technical procedures, security standards, and knowledge base articles to ensure consistent service delivery
- Support security and compliance requirements, including endpoint protection, patching, and secure device handling
- Collaborate with service desk, infrastructure, and security teams to support continuous service improvement
- Participate in shift-based or on-call rotations where required to support business operational needs
What you'll bring
- Strong working knowledge of current and previous versions of Microsoft Windows and Windows Server
- Hands-on experience providing deskside or on-site end-user support in a corporate or enterprise environment
- Experience using ServiceNow or similar IT Service Management (ITSM) tools
- Solid understanding of Active Directory / Entra ID administration and troubleshooting
- Good working knowledge of Microsoft 365 applications and end-user support
- Familiarity with Microsoft Cloud technologies, including Azure, is desirable
- Understanding of ITIL service management principles and best practices
- Excellent communication and customer service skills, with the ability to engage confidently with users at all levels
- Strong analytical and problem-solving skills with a proactive, solution-driven mindset
- Experience working in a managed service provider (MSP), MSSP, or security-focused environment is advantageous but not essential
What we offer
- 25 days leave + bank holidays
- Your birthday off
- Enhanced parental leave
- Company Pension
- Private medical
- Cycle to work scheme
- Employee assistance programme
- Endless learning opportunities
Who are we
Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.
Our values
- #1 Be the best you can be
- #2 We do what we say
- #3 Together we win
To be considered for this position, you must have full rights to work in the UK.
Equal Opportunities at Acora Group
Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments. Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!
Deskside Support Analyst in Nottingham employer: Acora - IT, Cyber & AI
Acora is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Data Engineers can thrive by shaping cutting-edge Data & AI solutions. With a strong emphasis on professional development, employees are encouraged to mentor peers and expand their expertise in Azure and Microsoft Fabric, all while enjoying the benefits of a supportive team environment in a dynamic industry. Located in a vibrant area, Acora offers unique opportunities for growth and engagement, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Analyst in Nottingham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Acora - IT, Cyber & AI values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Acora - IT, Cyber & AI might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Acora - IT, Cyber & AI!
✨Direct Apply to Acora - IT, Cyber & AI
Let's not forget to apply directly through the Acora - IT, Cyber & AI website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Analyst in Nottingham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Acora - IT, Cyber & AI.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Acora - IT, Cyber & AI. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
