Senior Human Resources Manager in London

Location: London or Solihull office - Hybrid

As Senior HR Manager, you will be accountable for the day-to-day leadership of the HR function. Reporting to the HR Director, you will lead HR Operations and ensure high-quality, legally compliant, commercially aligned HR services across the organisation. You will drive operational excellence, manager capability, and a great employee experience.

What you’ll do:

• Act as a trusted business partner to senior leaders and managers, providing pragmatic advice aligned to business.
• Own HR dashboards and monthly reporting: headcount, turnover, absence, recruitment pipeline, ER cases, DEI indicators and service KPIs.
• Use data to identify trends, diagnose issues, and recommend actions to the HR Director and wider leadership teams.
• Act as Programme Manager for HR-led initiatives and change programmes, ensuring projects are clearly scoped, prioritised, and delivered on time and within agreed resources.
• Act as Deputy to the HR Director, providing leadership cover and continuity for the HR function in their absence.
• Act as a key escalation point for complex or high-risk people matters, ensuring issues are managed appropriately and consistently.
• Lead the approach to employee relations, ensuring consistent, fair and legally compliant management of issues including absence, conduct, performance, grievances, disciplinaries, restructures and consultations.
• Ensure robust case documentation, risk management, and appropriate escalation to the HR Director on high-risk matters.
• Keep abreast of global employment legislation, regulatory requirements, and market practices across all countries of operation, proactively identifying changes and assessing their impact on the business.
• Partner with local leaders, external advisors and legal counsel to ensure ongoing compliance with local employment laws, including contracts, terms and conditions, employee relations practices, and statutory reporting.
• Coach and upskill managers in effective people management practices and early intervention.
• Drive consistent implementation of performance management processes and manager toolkits.
• Support managers with practical guidance, templates, and training that improve accountability, feedback quality, and team outcomes.

What you’ll bring:

• Generalist HR leadership experience with ownership of HR Operations.
• Strong working knowledge of UK employment law and best-practice employee relations (ER) case management.
• Adopts a global mindset; builds understanding of local territory legislation and develops policies and procedures that support a global workforce.
• Proven experience in building, improving and scaling HR processes, systems and service delivery models.
• Confident stakeholder manager, able to influence leaders and coach managers at all levels.
• Strong analytical capability, with the ability to translate people data into meaningful insight and action.
• Experience leading and developing teams, setting direction, managing performance and building capability.
• Demonstrates strong commercial acumen, understanding business drivers and balancing risk with pragmatism.
• Takes ownership and accountability, with the ability to prioritise effectively and deliver results.
• Acts with integrity at all times, handling sensitive matters with confidentiality and fairness.
• Adopts a coaching mindset, building manager capability and developing team performance.
• Drives continuous improvement by simplifying and standardising processes and enhancing the employee experience.
• Demonstrates resilience, remaining calm under pressure and managing competing priorities effectively.

What we offer:

• 25 days leave + bank holidays.
• Your birthday off.
• Enhanced parental leave.
• Company Pension.
• Private medical.
• Cycle to work scheme.
• Employee assistance programme.
• Endless learning opportunities.

We offer a hybrid working model, with team members spending at least 2 days each week in the office.

Who we are:

Acora are a progressive full-stack full-service business technology services partner, built for the AI era. Combining the capabilities of a Managed Service Provider (MSP), Managed Security Service Provider (MSSP), IT Consulting, Professional Services and Development company, Acora helps customers achieve breakthrough results - often quicker and at lower risk than they thought possible. We believe in a better working world, where our customers are confident to fully embrace the AI opportunity and generate economic impact.

Our values:

• #1 Be the best you can be.
• #2 We do what we say.
• #3 Together we win.

To be considered for this position, you must have full rights to work in the UK.

Equal Opportunities at Acora: Acora Group are an equal opportunity employer, committed to providing equal opportunities regardless of race or ethnic origin, gender identity, family situation, sexual orientation, disability, religion or age. We hire our people based on qualifications, merit, skills, and business need. We are a Level 1 Disability Confident Committed Employer and will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request any reasonable adjustments.

Join us at Acora in creating a workplace where everyone can succeed and make an impact. We look forward to welcoming you to our team!