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For Companies At a Glance
- Tasks: Provide on-site tech support, resolve hardware/software issues, and manage user accounts.
- Company: Leading technology services provider with a focus on innovation.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Join a dynamic team and enhance your tech skills while helping others.
- Qualifications: Strong knowledge of Microsoft OS and experience in a corporate setting.
- Other info: Fast-paced environment with a strong emphasis on customer service.
The predicted salary is between 28800 - 42000 £ per year.
A leading technology services provider is seeking a Deskside Support Analyst to provide on-site technical support to users. The ideal candidate will have strong knowledge of Microsoft operating systems and experience in a corporate environment. This role involves:
- Resolving hardware and software issues
- Managing user accounts in Active Directory
- Collaborating with teams to enhance service delivery
A focus on customer service and problem resolution is essential in this dynamic environment.
Onsite IT Support Specialist — Deskside in London employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support Specialist — Deskside in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry and let them know you're on the hunt for an Onsite IT Support Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, be ready to discuss your experience with Microsoft operating systems and how you've tackled hardware and software issues in the past.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as a Deskside Support Analyst. Think about how you'd handle user account management in Active Directory or resolve a frustrating tech issue for a colleague.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of landing that dream job. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Onsite IT Support Specialist — Deskside in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft operating systems and any relevant corporate environment roles. We want to see how your skills match the job description, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about problem resolution and customer service, include examples of how you've successfully helped users in the past. We love seeing real-life scenarios that showcase your ability to handle technical issues with a smile.
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so get straight to the point about why you’re the perfect fit for the Onsite IT Support Specialist role. Avoid fluff and focus on your key achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Let’s get your journey started!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft operating systems and any relevant software. Be prepared to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, think of examples where you've gone above and beyond for a user. Highlight your communication skills and how you handle difficult situations with patience and professionalism.
✨Familiarise Yourself with Active Directory
As managing user accounts in Active Directory is part of the job, make sure you understand its functionalities. If possible, prepare to discuss how you've used it in previous roles or how you would approach common tasks related to user management.
✨Collaborate and Communicate
This position involves working with teams to enhance service delivery. Be ready to talk about your experience collaborating with others, whether it's in IT or other departments. Emphasise your ability to communicate technical information clearly to non-technical users.
