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For Companies At a Glance
- Tasks: Provide on-site tech support, resolving hardware and software issues for users.
- Company: Leading tech services provider in London with a focus on innovation.
- Benefits: Competitive benefits and a dynamic work environment await you.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Strong technical knowledge and excellent customer service skills required.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading tech services provider in London seeks a Deskside Support Analyst to join their Service Operations team. In this role, you will provide on-site technical support to end-users, managing issues related to hardware and software.
Your responsibilities include:
- Incident resolution
- User account management
- Supporting Microsoft operating systems
Ideal candidates will exhibit strong technical knowledge and exceptional customer service skills. This role offers competitive benefits and a dynamic work environment.
Deskside IT Support Analyst — On‐Site (London) employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Support Analyst — On‐Site (London)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support. We recommend role-playing with a friend to nail down your responses and show off your technical know-how and customer service skills.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Think of specific examples where you resolved technical issues or helped users. This will demonstrate your capability and fit for the Deskside Support Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Deskside IT Support Analyst — On‐Site (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and customer service experience. We want to see how your background aligns with the Deskside Support Analyst role, so don’t be shy about showcasing relevant projects or experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing on-site support and how your skills can benefit our Service Operations team. Keep it friendly and professional – we love a good story!
Show Off Your Technical Know-How: In your application, mention specific technologies or software you’ve worked with, especially Microsoft operating systems. We’re looking for candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around hardware and software issues. Be prepared to discuss common problems you might encounter and how you would resolve them, particularly with Microsoft operating systems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with end-users, practice how you would handle different customer scenarios. Think about how you can demonstrate empathy and patience while solving their issues.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations. For example, how would you handle a frustrated user? Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team or the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
