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- Tasks: Provide on-site tech support and resolve hardware/software issues for users.
- Company: Dynamic tech services partner based in Exeter.
- Benefits: Competitive pay, hands-on experience, and a focus on customer satisfaction.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Strong technical skills, communication abilities, and experience with Microsoft systems.
- Other info: Thriving environment with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A technology services partner in Exeter is seeking a Deskside Support Analyst to provide on-site technical support. The role involves resolving hardware and software issues while ensuring a high-quality user experience.
Candidates should possess strong technical skills, excellent communication, and be proactive in problem resolution. Experience with Microsoft systems and ITSM tools is essential.
This position offers an opportunity to thrive in a dynamic environment with a focus on customer satisfaction.
Deskside IT Support Specialist | End-User Tech & Security in Exeter employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside IT Support Specialist | End-User Tech & Security in Exeter
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role is all about resolving hardware and software issues, brush up on your troubleshooting techniques. You might even want to run through some common scenarios with a friend to keep your skills sharp.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to explain your thought process clearly when discussing problem resolution. Remember, it's not just about fixing issues; it's about ensuring a great user experience too!
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you prepare for your interview and connect with potential employers. Plus, it’s a great way to stay updated on new opportunities in the tech field.
We think you need these skills to ace Deskside IT Support Specialist | End-User Tech & Security in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience with Microsoft systems. We want to see how you can bring your unique flair to the role, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch user support and how your proactive approach can enhance customer satisfaction. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure to demonstrate your excellent communication skills in your application. We’re looking for candidates who can explain complex tech issues in a way that everyone can understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially with Microsoft systems and ITSM tools. Be ready to discuss specific hardware and software issues you've resolved in the past, as this will show your hands-on experience and problem-solving abilities.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining complex technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so think of examples where you've done this successfully.
✨Show Your Proactive Side
Prepare to share instances where you took the initiative to resolve issues before they escalated. Employers love candidates who can demonstrate a proactive approach to problem resolution, so think of specific scenarios that highlight this trait.
✨Emphasise Customer Satisfaction
This role focuses heavily on user experience, so be ready to discuss how you've ensured customer satisfaction in previous positions. Share stories that illustrate your commitment to providing high-quality support and how you handle difficult situations with users.
