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For Companies At a Glance
- Tasks: Provide face-to-face technical support and resolve hardware and software issues.
- Company: Join a dynamic team in a fast-paced, security-conscious environment.
- Benefits: Enjoy private medical, pension, gym membership, and 25 days annual leave.
- Why this job: Make a real difference by enhancing user experiences with your tech skills.
- Qualifications: Strong technical skills and excellent interpersonal abilities required.
- Other info: Smart casual dress code and opportunities for career growth.
The predicted salary is between 28000 - 42000 £ per year.
Contract Type: Permanent Full-Time
Salary: Up to £35,000
Benefits: Private Medical, Pension, 25 days annual leave, Gym Membership, Cycle to Work Scheme, Employee Assistance Programme
Office Location/Working Policy: Office based - London
Working Hours: Smart casual
The Role
As a Deskside Support Analyst, you will be part of the Service Operations team, providing face-to-face and on-site technical support to end users. You will act as a key point of contact for resolving hardware, software, and access-related issues, ensuring a high-quality user experience in a fast-paced, security-conscious environment. This role requires strong technical capability, excellent interpersonal skills, and a proactive, customer-focused approach to problem resolution, operating in line with ITIL best practices.
Role Responsibilities
- Provide deskside and on-site technical support to users, resolving incidents and service requests logged via ServiceNow or other approved channels
- Perform hands-on diagnosis, troubleshooting, and resolution of issues related to desktops, laptops, peripherals, mobile devices, and meeting room technology
- Support Microsoft operating systems, Active Directory / Entra ID, Microsoft 365, and Microsoft Cloud services (including Azure)
Deskside Support Analyst employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups or local events where you can chat with potential employers or colleagues. You never know who might have a lead on that perfect Deskside Support Analyst role!
✨Tip Number 2
Prepare for those interviews like a pro! Research common technical questions related to hardware and software support, and practice your answers. Also, think about how you can showcase your customer service skills – after all, it’s all about providing a top-notch user experience.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Deskside Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deskside Support Analyst role. Highlight your technical skills and any relevant experience you have with hardware, software, and user support. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about providing top-notch support and how your proactive approach aligns with our customer-focused ethos. Let us know what makes you the perfect fit for StudySmarter.
Show Off Your Interpersonal Skills: As a Deskside Support Analyst, you'll be interacting with users daily. Make sure to showcase your excellent interpersonal skills in your application. Share examples of how you've successfully resolved issues and improved user experiences in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
As a Deskside Support Analyst, you'll need to be well-versed in troubleshooting hardware and software issues. Brush up on your knowledge of Microsoft operating systems, Active Directory, and cloud services like Azure. Be ready to discuss specific scenarios where you've successfully resolved technical problems.
✨Show Off Your People Skills
This role is all about providing excellent customer service. Prepare examples of how you've effectively communicated with users in the past, especially in high-pressure situations. Highlight your ability to remain calm and professional while resolving issues face-to-face.
✨Familiarise Yourself with ITIL Practices
Since this position operates in line with ITIL best practices, it’s crucial to understand these principles. Be prepared to discuss how you’ve applied ITIL methodologies in previous roles, particularly in incident management and service requests.
✨Dress Smart Casual and Be Punctual
First impressions matter! Dress smart casual for the interview to align with the company culture. Also, make sure to arrive on time; punctuality shows respect for the interviewer's time and demonstrates your reliability as a potential employee.
