Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide tech support and troubleshoot desktop systems for users.
- Company: Join Acora, a forward-thinking tech services partner.
- Benefits: Enjoy competitive pay, smart casual dress code, and growth opportunities.
- Why this job: Make a real impact by optimising user experiences with cutting-edge technology.
- Qualifications: Experience in desktop support and strong knowledge of Microsoft technologies required.
- Other info: Be part of a dynamic team that values collaboration and innovation.
The predicted salary is between 30000 - 42000 £ per year.
The Role
As Desktop Support Analyst you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring the smooth operation of desktop systems, and optimizing the performance of Windows-based environments. You will also identify and suggest improvements to processes and procedures used by the Tech Bar to keep our customer satisfied. The role is full time onsite with face-to-face communications with users and the client.
Role Responsibilities
- Provide first-level technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain desktop systems, including Windows operating systems and Microsoft applications
- Respond to service requests and incidents in a timely manner, ensuring a high level of customer satisfaction
- Administer and support Windows operating systems, including installation, configuration, and troubleshooting
- Implement security updates, patches, and system upgrades to ensure the stability and security of desktop environments
- Perform system optimization and maintenance tasks to enhance overall performance
- Proficient in supporting and troubleshooting Microsoft Office Suite applications
- Experience with Microsoft Active Directory, Group Policy, and user account management
- Familiarity with Microsoft collaboration tools such as Teams and SharePoint
- Diagnose and resolve technical issues related to desktop systems, applications, and peripherals
- Conduct root cause analysis for recurring problems and implement preventive measures
- Maintain accurate documentation for configuration, troubleshooting procedures, and support processes
- Create user guides and training materials for end-users
- Clearly communicate technical information to non-technical users
- Collaborate with other IT teams to escalate and resolve complex issues
Skills, Knowledge & Experience
- Proven experience in desktop support roles with a focus on Windows environments
- Strong working knowledge of Microsoft technologies, including Active Directory, Entra ID and Microsoft InTune
- Proficiency in Windows 11 operating systems
- Solid understanding of Microsoft Office Suite and Office 365
- Experience with troubleshooting hardware and software issues
- Excellent customer service and interpersonal skills
- Ability to work effectively in a team-oriented environment
- Ability to adapt to evolving technologies and learn new skills quickly
- Certification (e.g. Microsoft MS-900, AZ-900, 365 Certified, CompTIA A+, Network+, ITIL 4 Foundation) would be an advantage
Deskside Support Analyst in Belfast employer: Acora - IT, Cyber & AI
Contact Detail:
Acora - IT, Cyber & AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Analyst in Belfast
✨Tip Number 1
Get your tech game on point! Brush up on your Windows and Microsoft Office skills, as these are crucial for the Deskside Support Analyst role. The more confident you are with these tools, the better you'll impress during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with non-technical users, being able to explain complex issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you diagnosed and resolved technical issues. Be ready to share these stories during your interview to demonstrate your expertise.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Acora. Let's make it happen!
We think you need these skills to ace Deskside Support Analyst in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with desktop support, especially in Windows environments. We want to see how your skills align with the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing top-notch support and how you embody our values at Acora. Let us know what makes you a game-changer!
Show Off Your Customer Service Skills: Since this role involves face-to-face communication, highlight any previous experience where you’ve excelled in customer service. We love candidates who can communicate technical info clearly to non-techies!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Acora - IT, Cyber & AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems, Microsoft Office Suite, and troubleshooting techniques. Be ready to discuss specific examples of how you've resolved technical issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves face-to-face communication with users, practice how you would explain technical concepts to non-technical people. Think of scenarios where you’ve gone above and beyond to ensure customer satisfaction and be prepared to share those stories.
✨Dress Smart Casual
The job description mentions smart casual attire, so aim for a polished yet comfortable look. This shows that you respect the company culture while also being approachable, which is key for a role that requires interaction with clients.
✨Prepare Questions to Ask
Have a few thoughtful questions ready about the team dynamics, the tools they use, or how they measure success in the role. This not only demonstrates your interest in the position but also helps you gauge if the company is the right fit for you.
