At a Glance
- Tasks: Support customers and manage enquiries in a dynamic sales environment.
- Company: Join ACO, a global leader in innovative water management solutions.
- Benefits: Enjoy a competitive salary, hybrid working, and professional growth opportunities.
- Other info: Collaborative team culture with training provided for CRM and ERP systems.
- Why this job: Kickstart your sales career while making a positive impact on the environment.
- Qualifications: Customer service experience is a plus, but a passion for learning is key.
The predicted salary is between 31500 - 38500 £ per year.
Do you thrive in a busy sales environment, managing both inbound and outbound customer interactions?
Are you looking for an opportunity to start or develop your sales career whilst delivering outstanding customer service backed by market-leading products and expert knowledge?
ACO is a global leader in water management solutions, designing and manufacturing innovative products for the construction industry.
Through sustainable engineering and industry-leading expertise, we help customers manage water effectively, protect valuable resources and improve the environment.
We are looking for a motivated and customer-focused
Customer Support Advisor to join our Water Management Commercial team based in Shefford, Bedfordshire.
In this role, you will work as part of a highly driven team supporting customers, managing enquiries, developing commercial opportunities and delivering quotations for market-leading ACO Water Management products.
You'll work closely with external sales colleagues and the wider Commercial Operations team to maximise project opportunities, support order conversion and deliver an exceptional customer experience throughout the customer journey.
To apply for this position, you must live within a commutable distance of our Head Office in SG17 5TE.
About you
Ideally you will
- Have experience in a sales, customer service or commercial environment, preferably within construction or B2B sectors, is highly desirable but not essential.
- Demonstrate excellent communication and interpersonal skills, with the ability to build strong customer relationships.
- Be a strong problem-solving and negotiation skills, with the ability to understand customer needs and identify suitable solutions.
- Have a proactive and commercially minded approach, with a focus on delivering results and maximising opportunities.
- Have the ability to work collaboratively within a team whilst thriving in a fast-paced environment.
- Be competent in the use of Microsoft Office applications. Willingness and aptitude to learn CRM and ERP systems - full training will be provided.
We Offer
- Competitive salary and benefits package.
- Thorough induction process with engagement across all aspects of the business.
- Opportunities for professional growth and career advancement.
- Collaborative and inclusive work environment.
- The opportunity to take advantage of our Hybrid Working Scheme which allows you to work from home for up to 2 days per week after your initial induction process.
- Exposure to cutting-edge technologies and innovative solutions.
Full details of the job role are available in the attached role description.
Applications should be made online only via the recruitment portal.
For further information please contact Liz Edwards at ledwards@aco. co. uk.
Direct CVs will not be considered and we are not able to provide sponsorship for this role at this time.
Commercial Support Advisor - Hybrid Working in Shefford employer: ACO Technologies
ACO is an exceptional employer, offering a dynamic and supportive work environment in Shefford, Bedfordshire, where you can thrive as a Commercial Support Advisor. With a strong focus on employee growth, ACO provides comprehensive training and career advancement opportunities, alongside a competitive salary and benefits package. The hybrid working scheme allows for flexibility, enabling you to balance your professional and personal life while contributing to innovative water management solutions that make a positive impact on the environment.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Support Advisor - Hybrid Working in Shefford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACO Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACO Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Support Advisor - Hybrid Working in Shefford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACO Technologies:Your cover letter is your chance to shine! Tell us why you want to work at ACO Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACO Technologies!
How to prepare for a job interview at ACO Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
