At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries in a fast-paced environment.
- Company: Join ACO, a global leader in sustainable drainage solutions.
- Benefits: Competitive salary, private healthcare, generous leave, and career progression opportunities.
- Other info: Be part of a collaborative team that values diversity and innovation.
- Why this job: Make a real impact by shaping outstanding customer experiences in the Building Drainage sector.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 38250 - 46750 £ per year.
Are you passionate about delivering outstanding customer service and building strong customer relationships?
Do you enjoy solving problems, managing customer enquiries, and working collaboratively with technical teams?
We are looking for a
Commercial Advisor to join our growing Commercial Team in Bedford.
This is an exciting opportunity to work within the Building Drainage industry, supporting customers with expert advice, order management, and exceptional service throughout their journey.
About the role
As a Commercial Advisor, you will be a key point of contact for customers, providing professional support via telephone and email whilst ensuring every interaction reflects our commitment to excellence.
You'll work closely with Technical, Estimating, and wider business teams to resolve enquiries, process orders, and identify opportunities to maximise customer value.
- What You'll Be Doing
- Delivering market-leading customer service to customers and stakeholders.
- Managing customer enquiries, orders, deliveries, returns, credits, and complaints.
- Taking ownership of customer issues and ensuring timely resolution.
- Working collaboratively with Technical and Estimating teams to provide a seamless customer experience.
- Developing strong product and industry knowledge within Building Drainage solutions.
- Supporting quotations and customer opportunities through CRM systems.
- Ensuring enquiries and orders are handled accurately and within agreed timescales.
- Identifying opportunities to increase customer engagement and sales.
About you
You'll be a customer-focused professional who thrives in a fast-paced environment and enjoys working as part of a collaborative team.
To be successful in this role you ideally have (but not essential)
- Strong customer service experience within a B2B environment.
- Excellent communication, negotiation, and problem-solving skills.
- Experience using CRM and ERP systems.
- Strong organisational skills and the ability to manage multiple priorities.
- Proficiency with Microsoft 365 applications including Excel and Teams.
- A proactive and results-driven mindset.
- The ability to work independently and collaboratively across teams.
Our Values
We're looking for people who demonstrate
- Honesty
- trustworthy and genuine.
- Integrity
- doing the right thing.
- Respect
- treating others with kindness and consideration.
- Ambition
- driven to succeed.
- Collaboration
- working together to achieve shared goals.
- Originality
- bringing fresh ideas and innovative thinking.
This is an opportunity to become part of a highly motivated team within a market-leading organisation, where you'll be empowered to make a difference, develop your skills, and contribute to delivering outstanding customer experiences in the Building Drainage sector.
Apply today and help shape exceptional customer experiences while building your career with us.
We offer
We offer a collaborative and inclusive work environment, extensive training, opportunities for career progression and a competitive benefits package, which includes:
- Competitive salaries
- Private Health Care
- Up to 28 days annual leave, plus Bank Holidays
- Personal pension schemes with high employer contributions
- Company car & car cash schemes
- Employee Assistance Programmes
- plus much more
Full details of the job role are available in the role description attached.
Applications should be made online via the recruitment portal or for further information contact Alex Trevor on HR @aco. co. uk
About us
ACO is a global leader in designing and manufacturing sustainable drainage systems.
ACO Technologies plc, part of the ACO Group, serves as the Company for the UK & Ireland.
There are two major divisions: ACO Water Management and ACO Building Drainage
With a strong commitment to environmental responsibility and innovation, ACO provides advanced solutions for managing surface water, ensuring efficient and safe water flow in various applications.
Our expertise spans across multiple sectors, including commercial, industrial, residential, and infrastructure projects, where we continually strive to improve water management and protect natural resources.
Working at ACO is working in a culture of entrepreneurial spirit, innovation and high standards with the freedom to create your own job satisfaction through ownership and continuous improvement.
Openness and honesty are key characteristics to working at ACO as this creates a friendly, flexible environment where colleagues are keen to share information and work together to achieve the best results.
Equality, diversity, and inclusion
Equality, diversity, and inclusion holds significant importance to us; we have a culture of belonging.
We are committed to enhancing the diversity of our workforce to ensure we can provide the best service possible for everyone.
Beyond your professional background - we’re interested in your individuality and your future potential.
If there are specific adjustments needed in our recruitment process that would help you to be your best, please speak to our team and they’ll be happy to help.
Commercial Advisor in Bedford employer: ACO Technologies
At ACO, we pride ourselves on being an excellent employer, offering a collaborative and inclusive work environment in Bedford where you can thrive as a Commercial Advisor. With extensive training, career progression opportunities, and a competitive benefits package including private health care and generous annual leave, we empower our employees to make a meaningful impact while fostering a culture of innovation and teamwork. Join us to contribute to exceptional customer experiences in the Building Drainage sector and develop your skills in a supportive atmosphere that values honesty, integrity, and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Advisor in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ACO Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ACO Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Commercial Advisor in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ACO Technologies:Your cover letter is your chance to shine! Tell us why you want to work at ACO Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ACO Technologies!
How to prepare for a job interview at ACO Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
