At a Glance
- Tasks: Engage with customers, drive sales, and deliver exceptional service in a luxury retail environment.
- Company: Acne Studios, a progressive luxury house focused on collaboration and sustainability.
- Benefits: Part-time role with training in luxury sales and a supportive team culture.
- Other info: Embrace diversity and individuality while growing your career in a vibrant environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for customer service.
Application Deadline: Nov. 21, 2025
Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
We are looking for a Part-time Client Advisor for our Client Advisor - Harrods store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take centre stage.
CULTURE OF COLLABORATIONWe firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.
WHAT YOU WILL DOYour main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:
- Managing and executing omni channel services
- Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
- Achieving sales, conversion, and clienteling targets
- Upholding administrative procedures and skillfully managing our inventory
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.
Specific personal qualities for this role:- Interpersonal and communication skills to provide excellent service and build strong relationships with customers
- Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
- Responsive with an ability to resolve customer concerns or issues in a professional manner
- Previous customer-facing role within the retail or hospitality industry
- Proven ability to drive sales and exceptional customer service
- Customer relationship management (CRM) and clienteling
- Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)
What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. We may perform background checks for this position.
Client Advisor in London employer: Acne Studios
At Acne Studios, we pride ourselves on being an exceptional employer that fosters a culture of collaboration and inclusivity. As a part-time Client Advisor at our prestigious Harrods store in London, you will benefit from comprehensive training in luxury sales and clienteling, while working alongside a diverse team that values your contributions and encourages personal growth. Our commitment to minimising environmental impact and addressing societal challenges makes working here not just a job, but a meaningful and rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor in London
✨Tip Number 1
Get to know the brand inside out! Acne Studios is all about collaboration and excellence, so dive into their history, values, and products. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Client Advisor. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Practice your customer service skills! Role-play scenarios where you handle different customer needs or complaints. This will prepare you for the real deal and show that you can provide that best-in-class client experience they’re after.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Client Advisor in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your interests and what excites you about working with us at Acne Studios.
Tailor Your Application:Make sure to tailor your application to the Client Advisor role. Highlight your previous customer-facing experience and how it aligns with our values of collaboration and excellence. We love seeing how you can contribute to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Acne Studios!
How to prepare for a job interview at Acne Studios
✨Know the Brand Inside Out
Before your interview, make sure you research Acne Studios thoroughly. Understand their values, mission, and recent collections. This will not only show your genuine interest but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Highlight how you built relationships with customers and resolved any issues. This is crucial for a Client Advisor role, so be ready to impress!
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with a diverse team, be prepared to discuss your experiences in collaborative environments. Share instances where you contributed to team success and how you value feedback from colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or how they measure success in the Client Advisor role. This shows your enthusiasm and eagerness to be part of their culture.
