At a Glance
- Tasks: Engage with customers, drive sales, and provide exceptional service in a luxury retail environment.
- Company: Acne Studios, a progressive luxury house focused on collaboration and excellence.
- Benefits: Supportive team culture, training in luxury sales, and opportunities for personal growth.
- Other info: Embrace diversity and individuality while thriving in a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on customer experiences in luxury retail.
- Qualifications: Fluent in English and Chinese, with previous customer-facing experience and strong communication skills.
The predicted salary is between 25650 - 31350 £ per year.
Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone's contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
We are looking for a full-time Client Advisor for our Dover Street store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take centre stage.
CULTURE OF COLLABORATION
We firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.
WHAT YOU WILL DO
Your main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting-edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:
- Managing and executing omni channel services
- Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best-in-class client experience
- Achieving sales, conversion, and clienteling targets
- Upholding administrative procedures and skillfully managing our inventory
WHO YOU ARE
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.
Specific personal qualities for this role:
- Interpersonal and communication skills to provide excellent service and build strong relationships with customers
- Ability to identify customer needs, cross-sell products, and close sales to achieve individual and store sales targets
- Responsive with an ability to resolve customer concerns or issues in a professional manner
Specific experience and knowledge for this role:
- Previous customer-facing role within the retail or hospitality industry
- Proven ability to drive sales and exceptional customer service
- Customer relationship management (CRM) and clienteling
- Fluent in English and Chinese, which is a prerequisite for this position
What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. We may perform background checks for this position.
Client Advisor - Chinese Speaker employer: Acne Studios
Acne Studios is an exceptional employer that fosters a culture of collaboration and inclusivity, ensuring that every team member feels supported and valued. Located in the vibrant Dover Street area of London, we offer comprehensive training and coaching in luxury sales, empowering our Client Advisors to excel in delivering outstanding customer experiences. With a commitment to personal growth and environmental responsibility, we provide a dynamic work environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor - Chinese Speaker
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Acne Studios, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Acne Studios!
We think you need these skills to ace Client Advisor - Chinese Speaker
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Acne Studios, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Acne Studios and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Acne Studios that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Acne Studios
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
