At a Glance
- Tasks: Engage with customers, drive sales, and deliver an exceptional shopping experience.
- Company: Join Acne Studios, a progressive luxury brand focused on collaboration and sustainability.
- Benefits: Flexible part-time hours, training in luxury sales, and a supportive team environment.
- Other info: Diverse team culture that embraces individuality and encourages feedback.
- Why this job: Be part of a dynamic team that values your input and fosters personal growth.
- Qualifications: Experience in retail or hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Acne Studios is a progressive luxury house and through collaboration and curiosity, we set high aspirations and strive for excellence. We value everyone’s contribution and embrace feedback to develop ourselves and others. We aim to minimise our environmental impact across all our operations and to address societal challenges in the way we conduct our business.
We are looking for a part-time Client Advisor for our Dover Street store. As Client Advisor at Acne Studios you will work collaboratively with your team to establish and nurture loyal and engaging customer relationships, drive sales and positive business outcomes in which your service and attentiveness take centre stage.
CULTURE OF COLLABORATIONWe firmly believe that when you feel supported, included, and trusted, it enables you to enjoy your work and thrive in it. You will be a part of a team of colleagues with diverse roles and backgrounds, each with their unique skills and experiences.
WHAT YOU WILL DOYour main contribution will be to care for our customers in the store but also through the whole customer cycle. To ensure your success in this role, we provide training and coaching in luxury sales, service, and clienteling, according to our cutting‑edge approach to client experience. You take care of our valued customers at the store and will play a vital role in delivering an excellent customer experience by:
- Managing and executing omni channel services
- Welcoming and guiding customers through a smooth customer cycle tending to all details and providing them with the best‑in‑class client experience
- Achieving sales, conversion, and clienteling targets
- Upholding administrative procedures and skillfully managing our inventory
You have high aspirations and focus on details that create substantial impact. You enjoy working as a team and you embrace feedback to develop yourself and others. You are curious and thrive in a dynamic environment. Cooperation, respect, and clear communication are important, along with your ambition to learn and grow. If these qualities speak to you, we would love to have you on our team.
Specific personal qualities for this role:- Interpersonal and communication skills to provide excellent service and build strong relationships with customers
- Ability to identify customer needs, cross‑sell products, and close sales to achieve individual and store sales targets
- Responsive with an ability to resolve customer concerns or issues in a professional manner
- Previous customer‑facing role within the retail or hospitality industry
- Proven ability to drive sales and exceptional customer service
- Customer relationship management (CRM) and clienteling
- Fluent in English, which is a prerequisite for this position (and additional languages based on the market requirements)
- Arabic speaking preferred but not essential
What matters most to us is not whether you master all the listed knowledge and skills. We are dedicated to recognising the potential in each individual. We embrace diversity of people as well as ideas and viewpoints and encourage everyone's individual expression of their own identity. We may perform background checks for this position.
Client Advisor (part-time) in City of Westminster employer: Acne Studios
At Acne Studios, we pride ourselves on being a progressive luxury house that values collaboration, curiosity, and individual contributions. Our Dover Street store offers a vibrant work culture where you will receive comprehensive training in luxury sales and clienteling, ensuring your growth and success as a part-time Client Advisor. With a strong commitment to minimising our environmental impact and addressing societal challenges, we provide a meaningful and rewarding employment experience that empowers you to thrive in a supportive and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor (part-time) in City of Westminster
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Acne Studios, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Client Advisor (part-time) in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Acne Studios that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Acne Studios will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Acne Studios and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Acne Studios
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Acne Studios, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Acne Studios!
